West London Audi Reviews Summary

Customer Service

Pros:

• "Thomas is an absolute diamond and just has a way with people."
• "Samuel was gracious and in the name of customer service made things right."
• "Excellent service from Mac in body shop. He is exceptional. Real asset to Audi."
• "Joseph in used sales was amazing from start to finish. Very attentive and knowledgeable with a very pleasant attitude."
• "The actual customer service however is what really will keep me coming back in particular from my car handler Dariusz Kowalski."
• "Popped in with my family, what a great experience thank you so much Osiris M’Kenzi!"
• "The service provided by Darius Kowalski and his team was excellent."

Cons:

• "Service time is longer than what is described so be prepared to wait if you're dropping the car off - mine took a little over 3hrs."
• "They expected me to email my card details over for a refund 😬."
• "Felt unwelcome, wanted to buy an Audi A1, called over a salesman, and when i asked for a valuation on my car i was told to go online to webuyanycar."
• "Absolutely awful, rude and patronising customer service AVOID IF YOU’RE A FEMALE GOING ALONE and DAMAGED MY CAR."
• "Visited the dealership last week and only to be met with an extreme rude, arrogant salesman!"
• "Dealt with by a person called Harrison... Rude, spoke over me multiple times, has an attitude and snobby."
• "The salesmen laughed and said I couldn't drive the car unless I was purchasing it."

Staff and Sales Team

Pros:

• "Purchased my Audi A4 digitally and the process and communication with Mark Sheldrake went very smoothly."
• "I was extremely happy by the service I received from Zahra Hassan."
• "Tom was very professional, knowledgable. Encouraging but not too pushy."
• "Fabulous experience from start to finish. Cannot recommend Asim Iqbal enough if you are looking for an Audi."
• "Ben from the west london branch is a credit to Audi, he did a fantastic job and made the whole process super simple and smooth."
• "Alex, the sale guy dealing with me was very helpful and wasn’t at all the cliched, pushy sales guy."
• "Harri Chambers... was very professional throughout and impeccable about getting back to me and keeping me up to speed on everything."

Cons:

• "Unfortunately the interior windows were not cleaned and they were very hard to clean myself because I have arthritic wrists so I was very disappointed."
• "Now 6 months later, the heating is no longer working on driver's side and Sytner Brentford's manager had the audacity to say that they would investigate but if a part is faulty we would have to pay for this ourselves."
• "The car went into their garage three times for 2-3 days each time since each time we took it back the heating failed to work reliably."
• "No one called after more then 15 calls i called the Audi head office and complained."
• "The sales staff are a bit too pushy though."
• "Absolutely atrocious customer service from Audi."
• "Do not get an Audi from here or take it for a repair."

Dealership Experience

Pros:

• "I brought a new car from Audi on 30/06/23. I have been a customer of Audi for 6 years now. I will never ever go to another dealership."
• "I was using another Audi dealer for servicing my car but after having to call multiple times before getting though and then not getting the service level I expected it was refreshing to deal with the team at Audi West London."
• "Great dealership, friendly staff and helpful sales team."
• "West London Audi has been pretty good over the last 6 years or so. There is a number of wonderful people working there going above and beyond expectations."
• "Just purchased my new car and I have to say that the service that Tom (Sales) and Stuart (Business Manager) provided was first class."
• "The team there were fantastic and efficient. The advisor who assisted me on the day was a gentleman called Dariusz."
• "THE BEST customer service I have ever received in any car dealership."

Cons:

• "We bought Audi a6 2016, less than 10k mileage and we noticed straight away that it has problem with the suspension system."
• "I have order my car 10 days ago, when it arrived came with different specs."
• "Now we are fighting for compensation. We don't recommend it at all."
• "Well, I doubt very much that I will be buying an Audi again or even recommending West London Audi to anyone."
• "After paying to reserve for an 'Approved used Audi' i get a call the following day telling me i need to pay a further £900 as the online reservation is only for 24hrs."
• "Poor motability experience."
• "It is unbelievable how someone can spend £130k on a brand new car and have it break down multiple times."