Address: Balcombe Rd, Crawley, RH10 7ZJ, United Kingdom
Phone: +441293308977
Rating: 4.6
based on 588 reviews.
Customer Service
Pros:
"Fantastic service from Mark Scruby, I ordered my vehicle some months ago but due to microchip shortages it was delayed for some months. Mark kept me informed on a regular basis."
"Both Paul and Billy offered a great customer service and were extremely patient with all our questions."
"Buying a car from Crawley Audi was an amazing experience from start to finish."
"The communication was great and would definitely recommend Crawley Audi to friends and family."
"Exceptional service from the moment I walked in and was greeted professionally and friendly by Debbie Stuart... passed over to Amy Frake who was equally efficient and friendly."
"Brilliant 5* service at Audi Crawley. Picked up my second car from this dealership recently and would like to say thank you to Adam Bzdrega for his fantastic customer service!"
"I would highly recommend Crawley Audi to everybody. Perfect 5 star service from start to finish."
Cons:
"Communication is poor to say the least and I have had to chase things up on numerous occasions as I still am."
"Terrible communication and customer service. Wasted a weekend chasing the sales representative for confirmation of a test drive and a follow-up."
"Shocking customer service after ordering. The member of staff I placed the order with left the dealership and nobody informed me so I was contacting the wrong person."
"Every time I phone them they said someone will give me a call or email but guess what no one is contacting me or email."
"Appalling after sales service! As soon as they secure the sale, they stop responding to emails and calls to the point I had to call them one day 5 times!"
"They are dishonest, lie constantly and are happy to sell you a car with dangerous faults."
"It takes weeks for them to get back to emails, no one will ever answer a call or return it, including management."
Staff and Sales Team
Pros:
"Greg Fox was incredibly helpful and attentive."
"Would like to thank Vimal from the sales team for a very professional service when we bought a used A4 estate car."
"Christian was knowledgeable, professional and really friendly."
"All the staff were very friendly and helpful and helped me get the car and products I wanted."
"Paul Dendy went above and beyond to source a new car for quicker delivery and answered any questions/queries I had very quickly."
"As a loyal customer I have been consistently impressed by the service I have received from Audi Crawley over the past 8 years."
"Great level of customer service from Fareed and the team!"
Cons:
"Absolutely appalling place."
"The car was not as described or to the normally quality you’d expect from Audi."
"All in all if you are looking for an approved Audi I would recommend to look elsewhere."
"I had to misfortune to deal with Crawley Audi when buying an 2018 Audi A6 Allroad."
"I would also say that the whole sale experience was very poor. I was told no interesting facts about the car, not really shown how to use it and what buttons where what."
"I very much doubt the '149 point inspection' that they had performed was done properly (surely they'd check the tyres?!)."
"Christian was a great salesman absolutely spot on! But the after care is a shambles, whenever I had to call up ‘we will call you back’ which never happens."
Vehicle Quality and Delivery
Pros:
"I'm very pleased with the one year old S3 that I bought."
"I just purchased an Audi A1 and the whole process was a pleasure."
"I bought an Audi Q3 from Mark Scruby at Crawley Audi, and I am really satisfied with the car and the service I received from Mark."
"Recently bought an S3 through the dealership."
"This is my second Audi Q5 and I am extremely pleased with it."
"I am so very pleased with my new car and equally delighted with the service."
"I managed to get a good deal on a used Audi A3 that fit my budget and the car was detailed to a professional level upon pickup."
Cons:
"Upon first look under the bonnet back at home, I could see the battery cap wasn't on properly."
"I very much doubt the '149 point inspection' that they had performed was done properly (surely they'd check the tyres?!)."
"They are dishonest, lie constantly and are happy to sell you a car with dangerous faults."
"Brand new Q5 has engine failure after 10 days of owning it."
"My second Audi car (50k) which is what I'm writing about now and purchased from this dealership, I found the Oil on Minimum two days after my purchase and at home with it."
"Sold me a car that looked great, but underneath had a few issues!"
"They have sold us a car that has multiple underlying issues, which they keep denying and saying they can’t find the faults we are describing."