Asda Dagenham Superstore Reviews Summary

Customer Service

Pros:

• "Staff are super friendly and helpful."
• "The checkout process was very fast and efficient and the cashiers were friendly and helpful."
• "The staff are very friendly and are always willing to help when needed."
• "Checkout lady named Janice was very helpful."
• "Staff at George department are quite helpful."
• "Plenty of staff to help navigate the store."
• "One of the staff members(sha) helped me find exactly what I was looking for and went out of his way to help."

Cons:

• "Absolutely disgusted with asda’s communication skills!!!"
• "Customer service etiquette and attitude is absolutely unacceptable."
• "Had the most worst experience this evening from the night manager Michael who told me past 10pm I could not receive a refund after I had just bought a faulty item."
• "Customer service is atrocious."
• "Misogynistic attitudes from recent drivers and refund call centre staff with illegible foreign accents who say their supervisor will call back and don't is NOT acceptable."
• "Never experienced such rude behaviour and I work in retail as well and have seen a lot."
• "The shelf stacking staff can be quite rude & are generally not very helpful."

Store Layout & Accessibility

Pros:

• "It is Massive, ample free parking and just off the A13."
• "I love going to this store mostly because of how easy and fast it is to pay at the till."
• "Easy to navigate in store."
• "This store is well arranged making finding your favourite things very easy."
• "Love the clothing section in the Dagenham store, everything spaced out well and aisle easy to navigate and see."
• "It's a huge store with plenty of free parking (for 3 hours)."
• "Largest ASDA store I've been to so far, they have virtually everything you need."

Cons:

• "Entering and exiting the car park is convoluted."
• "The car parks are a mess, the jet wash is all taped up but leaking and not working properly."
• "The Click & Collect point is situated between their noisy car wash & A13, a very busy road."
• "Aisle still have shelf fillers containers left with remains on cartons blocking the way."
• "Aggressive speed bumps in the car park."
• "Sometimes trying to get around the store with a trolley is like going round an assault course!"
• "This store needs a good clean, most of the shelves are empty and the freezers are so dirty you can’t see what’s in them and water dripping on floor it’s an accident waiting to happen."

Pricing & Checkout Experience

Pros:

• "Such a shame, as I normally get what I need at a reasonable price."
• "Open 24hrs on weekdays and usually have what you need in stock."
• "Nice store, usually good stock levels."
• "They regularly have offers such as 'Rolling back' prices so you can get some good bargains."
• "The usual products but a more comprehensive range."
• "Hardly any queue at the checkouts."
• "A positive is no hassle with car park tickets and no need to have spare change for the trolley."

Cons:

• "Had two items over priced at checkout even though the price was clearly shown on the shelf where the items were stocked."
• "On at least five occasions, I have found that items scan at higher prices than their advised ticket price."
• "A single manned till open on a Friday evening serving more than 20 people with trolley full of stuff."
• "The price of most of their items are just too overpriced."
• "Asda shelves always empty every time I go there it's the same you can't get what you want."
• "Very little choice of chilled drinks, poor stock levels and a lack of clear pricing."
• "Not one till open, expecting everyone to go to self service tills."

Delivery & Online Services

Pros:

• "The drivers from this store are very helpful, polite and friendly."
• "Customer's UberEats orders were delayed at collection point and has recently improved."
• "Massive thank you to the store staff who helped me with the online order that was messed up with Uber."
• "Customer service section for buying any heavy items, they will provide assistance to your car."

Cons:

• "2 drivers turned up at nearly 11PM(due at 8PM) with 2 of the delivery trays covered in spilt double cream and actimel yoghurt from busted containers."
• "Delivery cancelled with no notification."
• "It's the delivery service that is terrible."
• "Absolutely appalling service. I ordered a Just Eat delivery of FOUR items... and I’m still waiting."
• "Ordered online for click and collect and waited 30 mins to be seen to and I was the only car waiting!"
• "Done a click and collect today, reached the collection point and checked in. No staff available and still waiting now (as I write this) 40 minutes later."
• "Click and collect is slow and you invariably have to wait in the customer service line so that they can call someone to get your package/ delivery."