Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "Free parking. Nice store. Helpful staff."
• "Self check out quick easy with staff to help if needed."
• "There is usually no problem to find parking space and that too, close to the entrance."
• "A pleasant place to shop with friendly staff. The Shop has just had a refurb as it has had Argos added into the store."
• "Good location, plenty of parking, it's a big store with an Argos inside too."
• "A vast store. I was picking up an Xmas gift for my grandson from the integrated Argos within the store. Huge.....Had EVERY THING & more that I needed. Friendly, helpful staff as well which always makes a difference."
• "Great store. Brilliant variety of Vegetarian food in the freezers and everything is very easy to find."

Cons:

• "Ladies toilets out of order. 8 people queueing for disabled toilet. Seats ripped in cafe."
• "Not much in the way of meat unless you want steak. Not much in the way of veg. Shelves empty."
• "The new Argos is poorly equipped compared to the store it moved out of."
• "The trolley store is not great trolleys not well organised and dirty."
• "Hardly any goods on shelves."
• "Seems a little cramped in comparison to when it was a stand-alone Sainsbury's as opposed to having Argos, located within the store."
• "The store is generally good and has great selection of clothes. However, the trolley store is not great trolleys not well organised and dirty."

Customer Service

Pros:

• "The staff are helpful and friendly."
• "Averie is amazing and a credit to this branch. Lovely lady."
• "Staff are approachable, helpful and very friendly."
• "Most of the staff smile and give you a warm welcome."
• "All staff friendly and helpful, always a pleasant shopping experience."
• "What made my shopping experience even more memorable was the incredibly helpful 'colleagues' as they are referred to."
• "Respectful courteous staff, good selection of products and finally they cleaned the toilets!!!"

Cons:

• "I reported it to the two ladies at reception but they did not seem particularly bothered."
• "Sainsbury's wants to have a word with their security manager."
• "One or two staff members should take an example from other staff around them."
• "The Middle Aged lady at the till was talking about me to the other lady behind me at the check out. She was saying mean things about me and my 3 year old son."
• "Costumer service staff unhelpful and rude."
• "Very unprofessional and annoying way of dealing with customers in this terrible time of CV."
• "Came here so we could do a weekly shop while in the area, one you need a pound for a trolley, which I havnt seen in years. Then no one at customer service to help and the staff were rude and unhelpful."

Shopping Experience

Pros:

• "Only didn't get 5 stars because it's not the biggest of stores, That said it is my favorite place to grocery shop, Well kept and stocked store, looks clean."
• "Highly recommend Sainsbury's for anyone looking for premium quality groceries and an exceptional shopping experience."
• "I prefer Sainsbury's as it never seems chaotic like Asda, can always find a member of staff."
• "I love sainsbury's Castle Vale retail Park."
• "Good quality food with loads of varieties."
• "Recently visited J Sainsbury's and was genuinely impressed with their vast selection of protein options."
• "Clean, friendly staff, love the variety of products available there."

Cons:

• "Terrible experience today."
• "This is quite possibly the 9th ring of Hell."
• "Not fit for purpose... way too small for amount of people it has to serve."
• "If you can get in our out without stumbling over someone begging outside you're lucky."
• "Shoe horning the Argos store in has been an utter disaster, taking up masses of floor space."
• "Omg. Have you tasted their coulis? I bought the raspberry which was intense and smooth with deep flavour."
• "A depressing experience all round. Awful!"