Sainsbury's Reviews Summary

Store Layout and Design

Pros:

• "Such a wonderful store. As soon as you enter from the car park and onto the travelator you can see the whole store and I love that!"
• "Recently expanded and refurbished. Now has clothing, homewares, cafe, hot pizza takeaway, sushi bar, beauty salon, Argos AND all the usual supermarket stuff."
• "The one in Redhill is spacious enough, always very well stocked, even the world foods aisle, which was the main reason why I chose Sainsbury's over other supermarkets."
• "They have really gone to town with this branch which includes a fresh sushi bar, an Argos in store, a beauty salon and a Patisserie Valerie included in the cake section."
• "The store had recently been extended and it is now a lot larger with a large café upstairs."

Cons:

• "The escalator to the top car park does not work most of the time."
• "Very large new supermarket spoilt by the dirty windows as you use the travelator."
• "Since they redeveloped this store, it's awful!! Shelves are so often empty, I don't like the layout and checkouts are always so busy."
• "The up travelator wasn’t working."
• "The lifts and travelators are STILL breaking down regularly making shopping a difficult experience."

Product Range and Quality

Pros:

• "Well stocked and the largest range of produce in the local area."
• "Quality of the products are good while their 'Taste the difference' tagged products are the ones to look for."
• "Saynsburys truly caters to diverse needs, offering an impressive variety of items across different departments."
• "It is always worthwhile going to a supermarket that makes its own bread etc rather than just cooking the part baked products like most supermarkets do."
• "Good quality fresh vegetables and fruit at good value prices."

Cons:

• "Every single time I come there is ALWAYS items off-sale that I cannot purchase."
• "Often overcharged on shelf prices meaning waiting in long queue for refund."
• "Quite often there are large empty spaces on the shelves where they've either run out or just haven't bothered to restock."
• "They are not stocked up.. 2nd time freezer half empty and no frozen fruit."
• "The shelves are half empty and every check out has a queue 5 deep whenever I go in such a shame."

Customer Service

Pros:

• "The staff are always very helpful."
• "Had limited interactions with staff, but they seem pleasant enough."
• "Friendly and helpful staff"
• "The staff at Saynsburys Redhill were friendly, helpful, and attentive."
• "The general staff are lovely, helpful and accommodating."

Cons:

• "The people at checkout no very friendly."
• "The staff have no customer service skill."
• "Some of the staff are quite rude too."
• "Tobacco counter staff are very rude."
• "Dismissive staff, reluctance to help. Unprofessional front line."

Parking and Accessibility

Pros:

• "There's a large multistory car park and wheelchair access."
• "The two-storey car park has large spaces for the modern vehicle and has available space even at peak times."
• "Nice Sainsbury's in the town centre with one hour free parking elevators and lifts good facilities."
• "Plenty of parking over 3 floors."
• "You have different kind of billing counters for added convenience."

Cons:

• "Avoid this Sainsburys. The car park is a complete disaster."
• "The lift often breaks down making it difficult to get to the car park with a pushchair."
• "The cars were overflowing from the car park, took 10 minutes to find a spot."
• "The ramp going up to the car park is too steep."
• "The amount of times the lifts and travelators are out of order is amateurish and totally unacceptable."

Store Cleanliness and Maintenance

Pros:

• "Clean and tidy store. Selling clothes, kitchen utensils crockery bathroom and bedroom item. CD'S, videos electrical goods. Fresh produce. A good Bakery department. Frozen food. A good selection of groceries and Dairy products."
• "Lot of measures taken to make the purchase hassle-free and safe in the period of the covid-19 pandemic."
• "The place is near enough immaculate. Even the toilets."
• "EXCELLENT, Always a pleasant experience. Great prices."
• "Nice bright store with generally friendly although not always helpful staff."

Cons:

• "Amazed if Sainsbury's Redhill would pass any health and safety check."
• "I don't think I 'll visit again unless an air filtering system is installed or healthier customers are attracted!!!!"
• "Upstairs ladies toilet flooded."
• "The car park is so dirty, the floor needs hosing down regularly especially round the bins!!"
• "Also there is a terrible smell at their main entrance due to stacked rubbish to one side."