Asda Eastbourne Superstore Reviews Summary

Customer Service

Pros:

• "George is first class as per usual."
• "Very nice helpful staff and very polite staff and go out of there way to help you."
• "The staff in Asda are helpful friendly, the covid 19 measures were great, all the store was cleaned regularly, when the lockdown was on, the amount of people allowed in store was well managed."
• "Staff are helpful and quick on the restocking."
• "Tom on checkout was very polite and very helpful even though he is disabled himself great member of staff five star service from Tom."
• "The staff in this Asda are really very helpful and friendly."
• "Staff always happy to help."

Cons:

• "She is rude and unkind."
• "I have been coming here for a while but I have to say I shop elsewhere now as customer service was so rude to me."
• "Asda pharmacy useless, needs better management."
• "The home shopping is run terrible the manager is rude and they do not care about there customers."
• "I am absolutely disgusted by the service. The staff are rude and there were queues of people because the member of staff on self service was too busy talking."
• "The larger older man who works on the kiosk is rude and patronising."
• "Actually the store is quite nice ..but don't do click and collect...the hostility and rudeness from SOME members of staff when you go to collect is beyond belief."

Store Layout & Cleanliness

Pros:

• "Nice bright interior, and even it's own radio station! What more could you want?"
• "Checkouts for self service with baskets and trolleys making it easier to distance and shop quicker."
• "The store is always kept tidy and clean, it's well laid out and had everything that I need concerning groceries."
• "Nice spacious shop with excellent facilities and a lovely cafe."

Cons:

• "Why change the store round, to what purpose?"
• "I used to like going to this store. Went at the weekend to find there's no changing rooms now and I couldn't find 1 mirror around the clothing area at all."
• "Good prices but that's asda as a shop, but this particular store is so messy, aisles filled with boxes from stock, rubbish on the floor."
• "Very difficult to negotiate the store."
• "Too crowded with products at the front of the store, no space to distance effectively."
• "For the first time since covid began I felt unsafe in this store. There were hardly any staff with masks on."
• "Empty shelves on fruit and vegetables."

Product Quality & Availability

Pros:

• "Good range of food & drink, plus electrical & mobile phones, household, clothing, stationary."
• "Quality the food is very good and it's not very expensive."
• "Great shop to use and 99% of the time there items are in stock."

Cons:

• "It was very unpleasant to see two young female staff throwing sale food."
• "The Turkey Breast with Brie, Cranberry & Bacon was awful."
• "Worst Asda I have ever visited. All over the place, huge stock shortages."
• "Was going to buy some plants but as always they looked dry and half dead!"
• "Not happy with Asda brought a bag of asda sweet & tender carrots & peas they smells funny and turned my water brown in the saucepan will not be buying them again."

Additional Services

Pros:

• "Asda has a large car parking area."
• "You have the scan as you go service too :)"
• "Very good place to shop & the post office is very handy, I use that a lot to pay my bills."
• "It's very large, has its own petrol station, a post office, pharmacy, Tipsons key & shoe repair shop too."
• "ASDA has a wide variety of buys from food to home and clothing."

Cons:

• "Went to asda cafe first of all they refused to do a scabies egg for a all day breakfast."
• "Asda delivery vans in Oxford Road BN228EA area shocking parking and noise levels."
• "The customer toilets (male&female) smell awful."
• "People without babies park on these spaces at their convenience."
• "The security guard was not well trained and very rude racially picking on people."
• "My delivery had been cancelled as they couldn't deliver as unable to park."
• "Prices increased 65% and they can't afford to pay staff anymore."