Address: Dover Rd, Barham, Canterbury CT4 6SA, United Kingdom
Phone: +441227832601
Rating: 4.7
based on 137 reviews.
Customer Service
Pros:
"The customer service is absolutely top notch."
"The customer service is excellent from demo to purchase."
"The customer service and knowledge is second to none."
"I've just received the most stunning Customer Service from Hadrian in the Sales Dept."
"Every member of staff is helpful, enthusiastic and just really bend over backwards to help."
"Henry provided us with fantastic service. He was friendly, polite and knowledgeable."
"The sales staff were fantastic when i bought my new bike from them."
Cons:
"The manager offered no resolution or apology."
"A warranty claim Took 6 months to get repaired... all in all communication is very bad."
"Gone downhill since the new owners bought it. Thrown away generations of goodwill."
"Looks like the accountants are in charge to cut costs. Most of all I didn't feel welcome. I shall not be returning."
"They're probably decent guys, but I rang up enquiring about a test ride, was told I could take out a CBR 500R... instead they waited until I drove up there to tell me."
"Asked for help - they told me to wait. After about 2 hours waiting, nobody come to even look at the motorbike."
"booked a test drive for my daughter- had a confirmation email but she turns up to find no one seems to be bothered about a test drive and after 2 hours she left."
Dealership & Shop Experience
Pros:
"Seem to have a good range of demo bikes and café next door which will be handy when servicing time comes round."
"Without doubt the best bike dealer I've ever had look after me and my bike in 37 years of motorcycling."
"Good little shop with good bike selection too. Most days the bikes are out front so you can wonder and peruse at your leisure."
"I have used Kent Motorcycles since 2011... and 5 bikes later still keeps me a returning customer."
"All the team are very knowledgeable about all the motorbikes they are all very friendly and easy to deal with."
"I would 100% recommend to anyone wanting a new or used Honda Motorcycle."
"I would recommend these guys to anyone - whether you are looking to buy a bike, get one serviced or buy gear."
Cons:
"I've taken my business to a real bike shop, because they're so busy I will wait for a slot in the new year."
"Since the change in ownership to Laguna, sadly the service has fallen from the excellent standards under H."
"Hadn’t been to the dealership since it changed hands and unfortunately my latest visit will be my last."
"Grand name and you would expect a Premier outlet with an Honda Franchise ... but ... the reality is that it is an over priced, limited stock of everything, poor service place."
"Dropped in with no notice with an emergency problem... They took a cursory glance at it in the car park and said the mechanic too busy to deal with it."
"For some reason the managers won't fix or even attempt to fix older honda bikes."
"From start to finish had to chase up to see if new bike purchase was ready for collection which it wasn’t just as well I checked would of been a wasted trip."
Training & Instructors
Pros:
"His experience and teaching ability brought me on leaps and bounds."
"Allister and John are truly experts in their field and imparted their knowledge with passion and professionalism."
"Patient, friendly and professional teachers."
"All three instructors had amazing patience and quite clearly have a passion for what they do and they do it very well."
"The Instructors at Kent Motorcycles are friendly, approachable and have extensive experience in motorcycle riding that gives you the best chance to pass your MOD 1/2 tests."
"Instructors were brilliant and really patient, and certainly knew their stuff."
"Passed Mod 1 and Mod 2 first time all thanks to the professionals - John and Ali."
Cons:
"Good at rescheduling my Mod 1 when I failed and rescheduling training accordingly."
Café & Food
Pros:
"The cafe does a great fry up too!"
"The onsite Café (H's), serves a good cuppa and value breakfast, and makes an excellent meeting place for ride outs, or just a chat."
"H's café serves up great grub in a covid19 - aware environment, Sunday breakfast is especially good."
"Their Cafe is also great and if not motorcycle related I will definitely stop by for a bite to eat from time to time."
"The food in Hs cafe is very good value and always cooked to order and good value."
"H's cafe has a nice selection of different typical fry up breakfasts and healthier options too as well as snacks and drinks available."
Cons:
"Told off for plugging in a device charger in the cafe, which smelled of stale oil, and bizarrely still has COVID screens up."