"Robert was very welcoming, knowledgeable and even during these difficult times, very helpful."
"Very professional and friendly service from Rob and Mark who went out of their way to ensure my motorcycle purchase went smoothly."
"First class service from George and the guys at Hughenden M40."
"The staff here are friendly and helpful, but not at all pushy."
"Friendly and helpful guys."
"Really professional service from the owner."
"The smoothest and most superb all-round service."
Cons:
"Would prefer to put 0 stars. Sold us a bike that ran for less than 6 months. Refuses to speak to a woman, sexist, rude and unhelpful."
"Doesn't want to help with the vehicle after selling it, instead prefers to make insults over the phone."
"I was told not to come back after receiving numerous new faults and not fixing existing faults."
"Avoid if you want customer service and a bike that runs for more than 6 months."
"I then went through an embarrassing and belittling explanation before I left."
"They have damaged my bike on the right side, and they act like they did not."
"They then called us when we were 20 mins away to tell us they sold the bike to someone else."
Product Quality
Pros:
"The bike was exactly as described and in immaculate condition."
"The bike was superbly prepared, in mint condition, and was spotlessly clean."
"Bike arrived as planned in great condition."
"All his stock is kept immaculate & true to advert and I’m loving my new Speed Triple!"
"Bike is in top notch condition, I would certainly recommend these guys."
"The bike arrived as promised in showroom condition."
"Blown away with the condition of the bike, better than I was expecting."
Cons:
"Money is limited with me and time I can't go in 3 times for a fault and not get it sorted that's 3 days of work."
"If there are common faults I believe a recall is the answer not replacing 30 percent of the bike after 14000 miles."
"Basically the nasty man at Hughenden will talk rubbish to you and take your money then dent your bike and forget what you paid to fix in the first place."
"I took it into Hughenden and they blamed the error on not buying from Triumph like a scorned child."
"It's put me off Triumph forever."
"I purchased a used motorcycle earlier this year from Hughenden which had a low mileage and being a novice looked to be in pristine condition, however recently I decided to changing all the it for something more accommodating for me and have been told by several dealers that the bike is far from pristine."
"If an LED goes after 14000 miles and that means a new speedo that's a recall surely as LEDs last a long time."
Purchase & Delivery Process
Pros:
"On the day of collection, they were very flexible regarding timings, allowing me to arrive earlier than opening hours."
"They then delivered the bike at my door and the whole process as been painless."
"The whole buying process was an absolute breeze with the guys cancelling and setting up the relevant paperwork on site."
"Possibly the easiest hassle free motorcycle purchase I have ever made including my trade in."
"Rob made the final purchase, registration and taxation easy."
"The sale was completed remotely with good comms from George and Robert, with the bike being delivered by their trusted courier at a small cost."
"Robert and team have been amazing, getting MOT and service done and then delivering the bike 80 miles for no extra cost."
Cons:
"I kept taking it back in with the same fault and after a while they denied that my original fault existed so I explained I've spent a lot of money on NON solutions and I wanted it sorted."
"Performance Triumph at least solved the COMMON ISSUE in 6 weeks. Stick with Suzuki."
"I'm ashamed to say I led Rob of Motorcycle Barn on a wasted journey as I chose an excellent example of a Moto Guzzi V9 at a good price paid a deposit then just a couple of hours later changed my mind !!!"
"I was so happy with it it's exactly as described so chuffed."
"Even arranged delivery to my front door, the delivery guy was also a very pleasant chap."
"Parking is a little tight on space for cars."
"Collection was all ready to go when I arrived early in the morning and everything was explained and exchanged in a relaxed manner over a good hot cup of coffee."