Address: Faraday House, Gladstone Rd, Croydon, CR0 2BQ, United Kingdom
Phone: +442086892341
Rating: 4.4
based on 165 reviews.
Customer Service
Pros:
"Great customer service from the service team at inmoto!"
"The whole team in the service department were knowledgeable, polite efficient and personable."
"The dealership is very professional and I wouldn’t hesitate to recommend them to others."
"I am looking forward to my next visit to In Moto - thank you Christian. Much appreciated for the chat today."
"I would recommend this place to anyone, and hope to visit again soon."
"The guys at In Moto are great - one of the best customer service experiences I have had for quite a while."
"Great customer service from Cristian and the team."
Cons:
"Absolutely appalling service!"
"Had very bad experience with them not recommended to anyone. It's not possible to work like that with customers."
"I waited 14 days and contacted them via the message option on their website - No reply."
"Absolutely disgraceful."
"Unfortunately, for InMoto I will not be going back there with my ZZR14 or my GSXR1000."
"Sales Department A* lovely and polite people, can't say the same for the service department."
"Very bad experience, I took the bike to them because it was cutting out."
Quality of Work
Pros:
"I have also had all my servicing done at Inmoto and I have always found the prices to be fair and the quality of work very high."
"Also, I can't believe how thoroughly they cleaned it for me, it looks brand new."
"Nice clean place staff are friendly loads of different bikes to look at, picked up my new bike a couple of days ago everything was perfect."
"The In Moto Team has always been very helpful, trusty, quick and brilliantly understanding."
"Consistently high level of service. Bought my last two bikes from these guys and had both serviced by them. Never any issues and work always performed to a top class standard."
"In Moto gave my 390 Duke its 2 year / 9000 mile service last week, and it's now running better than it ever has."
"I've been servicing my KTM RC8 here for years and wouldn't trust anywhere else."
Cons:
"Just make sure you video and photograph your bike when dropping off and picking up, they're not to be trusted."
"It arrived the next day and I took it for a quick ride, within 1 mile the dash lit up like a Christmas tree."
"I now face yet another (no doubt expensive) repair, and possibly the worse thing about this whole shambles, is that no one seemed to give a flying monkeys!."
"When I attempted to collect the parts, In Moto informed me they hadn't ordered my parts yet."
"Some parts arrive, some not, some work I asked for has been done, some not."
"The only thing they seemed to change was the oil, clutch seemed un-lubed...etc nothing seemed to be done, and for a 250-300 quid service you expect more."
"They did replace them all with brand new parts straight away."
Value for Money
Pros:
"MOT was only £29 though!"
"Not only were Inmoto over £200 cheaper than Lagunas, but in my opinion were also more professional."
"Perhaps not the cheapest place, but you get value for money here in terms of knowledge and good service."
"They charge me nothing to adjust my chain on the fly and lube it too."
"He also made a small reduction to the original price quoted as a gesture of goodwill."
"Now that is customer service!"
"I've supplied parts before and just paid for labour as the parts prices are quite high too."
Cons:
"I was charged £190 (inc VAT) alone for labour."
"A bit pricey, £90/hr of labour + parts costs."
"They had the bike for 2 weeks and gave me the runaround big time the bill was £420."
"Brought a vespa gts 300 for full service plus mot. Job done but i paid GBP 613.00 of which 333.83 plus vat it was labour."
"Then I got billed £300.88 for a first service."
"Scheduled 'yearly' service for the bike in October which is 300 quid. Took the bike in 2 days early. Called them 4 days later, the bike still isn't ready."
"I was informed that the plate was changed due to water damage on the plate & they forgot to inform me whilst I was there."
Professionalism
Pros:
"The dealership is very professional and I wouldn’t hesitate to recommend them to others."
"The whole team in the service department were knowledgeable, polite efficient and personable."
"The sales team were incredibly helpful, and put together a superb deal."
"Sales and service departments are exceptionally knowledgeable and helpful, doing their best to provide a quick and consistently great customer experience."
"All the staff are professional and have time to talk to you and answer any questions."
"I found this very professional and the best way to convince my confidence to rely on them anytime I want to bring my motorbike for any kind of work."
"Great customer service skills which cannot be faulted."
Cons:
"As soon I have a problem with was claim to be under warranty they just show me middle finger."
"Absolutely disgraceful."
"What a bunch of, incompetent, disorganised clowns!"
"Very bad customer service! The management should make it work. The woman on phone is useless as well. Never calling back. Lying to customers."
"Absolutely disgraceful, ordered parts incorrect parts delivered, that’s fine, tried on many occasions to contact this business with no luck."
"Apart from crashing, my encounters with In Moto have been the worst motorcycling experiences of my life."
"Very poor service and even worse response to a complain."