"The level of communication and interest shown by Ashley on all occasions was second to none."
"Having returned for the 600 mile service Jamie explained every aspect in detail which again shows the level of service given at this dealership."
"The service offered by Ashley was second to none."
"The people I have met there and spoken to have all been genuinely helpful and quick to deal with any issues."
"After a few hours I received a follow-up call from Scott just to check I had got to grips with the bike and that I was satisfied."
"Ashley was very knowledgeable and couldn't have done more to help throughout the whole process."
"The customer service and attention to detail has been excellent."
Cons:
"It's taken you 8 months to reply to the review. I came up to clear the air and you continued to talk to me in a foul tone and proceeded to suggest that you should chuck my bike out on the road."
"Have taken the issue further, won't be returning custom even though technicians are polite and informative, same can't be said for the people in charge."
"After confusion over dates and delivery times by one member of staff."
"Poor customer service. Owner and son think its OK to yell at customers, lie and drag out work after admitting the bike could be fixed."
Showroom & Facilities
Pros:
"Tamworth Yamaha have a truly excellent showroom and the unique hand over section really adds to the experience."
"By far the most visually impressive Yamaha I’ve seen, shop floor & workshop."
"The showroom and facilities are all top notch. Clean, good selection of bikes with a spacious and clean workshop."
"The whole set up is very impressive, from the bike showroom, to the R1/R7 collection on the first floor and finally the glass wall at the rear of the building where you are able to see the most important area the service and repair bay."
"The showroom is well set out with plenty of stock and an impressive collection of R1’s throughout the years plus an original YZF-R7 (OW02)."
"A fabulous range of new Yamahas, some very interesting collectors bikes upstairs and a glass walled service area."
"The dealership overall is very impressive."
Cons:
"A minor dent in of my panniers, which was a production/delivery issue, was noted and a replacement set ordered to be delivered."
Staff & Technicians
Pros:
"Ashley and Johnathan for a great service, bought a new r1 loads of advise from Ashley who races."
"We were greeted by Lisa on our arrival after a 150 mile ride and were offered coffees and bottled water which we were very grateful for."
"If you want confidence that your bike is being looked after when serviced or repaired then Jamie in the workshop is simply the best."
"We watched both bikes get cleaned carefully by each service technician."
"Clearly both technicians are competent and motivated."
"The staff were absolutely brilliant."
"Everyone at Tamworth spoke highly of each other and valued what they all individually do for the customer."
Cons:
"He also picked up on some faults which had to be checked by paddock motorcycles before the bike was handed over to me and disappointingly they weren’t done."