Rwf Motorcycles Reviews Summary

Customer Service

Pros:

• "I can't fault RWF's customer service at all."
• "As a female in a male dominant environment, I've always felt welcomed, respected, and find the staff very friendly, helpful, honest, and upfront."
• "Found Craig very helpful with the service he kept me updated throughout the process."
• "Absolutely brilliant service and exceptional quality of workmanship!!!"
• "Craig sent a van to pick up our stranded bikes, and repaired them very quickly."
• "The whole process was so easy and quick. I cannot recommend them enough."

Cons:

• "I felt very spoken down to and very small in the environment."
• "The services I received as a female biker wasn't very nice."
• "Craig, the owner, is the most toxic person I've ever come across."
• "Craig rung me back to tell me that the bike will be ready 3 days later as has found some faults with it."
• "Craig said that the bike was in mint condition and that if I wasn't happy when the bike arrived from Derby to Poole Dorset, then I will get the money back but."
• "The salesman Craig is extremely rude, discourteous and arrogant."

Product Quality

Pros:

• "Lovely bike at a decent price. Very happy."
• "The bike was delivered on the day agreed."
• "I am extremely happy with the bike and the dealings I had with both Craig and John."
• "Absolutely mint for age. Prime example, unmolested, standard bike."
• "The bike was given a full service and MOT and then delivered up to me in Greater Manchester on the day we had arranged."
• "The bike was much better than I expected."

Cons:

• "Found it in a good rust on the chrome on crash bars, front bumper, rims, mirrors, on the spokes... Scratches on the exhaust, not a mint condition."
• "Had an issue with an intermittent ignition switch which left me stranded."
• "Bike has had £475 spent on it out of my own pocket as he refused to sort it even though it was within the 30-day warranty."
• "I have doubts these guys should not be allowed doing MOT."

Delivery & Service

Pros:

• "They agreed to deliver it for free."
• "Craig sent a van to pick up our stranded bikes, and repaired them very quickly."
• "Delivery was arranged sooner than expected which was great."
• "When the bike arrived I was indeed pleasantly surprised that it was in lovely condition if not better than I thought it might have been."
• "The bike was delivered on time and all correct paperwork."

Cons:

• "Craig said he needed the full amount for the bike on the day before the delivery of the XT660X, which we weren't happy about."
• "If i had not already paid for the bike I would have not continued with this purchase... when the bike did arrive he had not MOT'd it."
• "I would have to put down a deposit if I wanted to ride the bike, and that if the bike was not as described I would get my deposit back."