Wimbledon Park Honda Reviews Summary

Customer Service

Pros:

• "Annabel was very helpful. She kept in constant contact with us."
• "Chris was incredibly helpful and knowledgeable, nothing was too much trouble."
• "Couldn't be happier with the service provided by Rob."
• "The customer service has been excellent: answered all my questions, arranged test rides easily."
• "Matthew (the sales guys who dealt with me) could not be more helpful and supportive."
• "Outstanding customer services from Elliott MacDonald and Drago."
• "Ravi our sales executive went out of his way to help us. Very professional, friendly and helpful."

Cons:

• "Personal worst dealer experience I have ever had and totally untrustworthy."
• "Not as good as they used to be...I've been using WP Honda for several years and always found their service very good. However in the last 12 months or so, I find their service has deteriorated."
• "Wimbledon park honda was great, but now seems they are not interested in customer service anymore."
• "Once the car is paid they don't take care of the customers."
• "The salesman who sold us the service agreement lied to us."
• "The salesperson were useless for the after sale service."
• "They wouldn’t even pick the car up forcing my partner to drive a 4 hour round trip the next day to return the car."

Vehicle Condition

Pros:

• "We travelled from ireland to purchase our car. It was in beautiful condition."
• "PLUS my new car is great! I love it...thank you guys."
• "The car was very reasonable price and managed to drive through City of London from Wimbledon to Essex without any hassle."
• "The car I got is in excellent condition, all in all I'm very happy as a customer at this branch."
• "Mercedes Benz C Class was well valeted."
• "The car was serviced and had a full AA check at no extra cost to me."
• "The car is in excellent condition for the price and I'm loving driving it everyday."

Cons:

• "There was old make up all over the driver side of the car from the previous owner."
• "No one notified me about any of these marks on the car… was sold it being good condition and it was very far from it."
• "The headlight hanging out where it’s very clearly been hit and someone had done a very bad job at respraying and trying to cover it up."
• "Really shocked and disappointed. Bought a car from here 2 weeks or so ago and thought everything was going well. Car arrived with multiple chunks out of the tyres."
• "I also noticed that there were a couple of scratches on the car door."
• "Car arrived with multiple chunks out of the tyres - to the point they have cracks inside the chunks missing."
• "Sadly it was shaking so much on test drive made me sick. Gearbox or misfire. Also had unexplained rust/rot which was impressed."

Value and Pricing

Pros:

• "I think it is indeed worth paying for the profession service and peace of mind which comes with it."
• "They are also extremely good value too!"
• "Even though the vehicle was priced incorrectly they honoured there word."
• "The car was very reasonable price and managed to drive through City of London from Wimbledon to Essex without any hassle."
• "The sales person actually made me a better offer that I could not refuse."
• "Our new car was even delivered with a full tank of petrol!"
• "Purchased a used car, they gave it a years MOT, full service, 12 month warranty, full valet and even put half a tank of fuel in!"

Cons:

• "The sales manager at the time said that their PCP deal would be ideal... Two years later... the car is now worth HALF the price!"
• "Would you want to buy a car that will be worth HALF the price in two years?"
• "I have to spend more than 600GBP because the quality of the service that they said was done at Honda Wimbledon park was extremely poor."
• "They take your deposit, then they say the remaining balance can be fully paid by credit card. But they don’t tell you which one is accepted!!!"
• "They say that the cars are checked before being sold but this either isn’t the case or they need to hire someone else to do the job!"
• "I kick myself for trusting them."
• "I gave the car back to Honda for inspection at Wimbledon Park and they initially quoted me a repair bill of £1409 for everything!"

Aftercare and Support

Pros:

• "Since they were so helpful resolving a couple of minor issues before purchase, I also have complete faith in their mechanics."
• "I was impressed with the quality of services provided and happy to have my Skoda in good hands."
• "The willingness to answer all my questions (including after sales support) and Robert's attention to detail was so appreciated."
• "I've had two follow up calls since purchase just to check I was happy with the car and that everything was ok."
• "They recently refund me a repair I had paid for, after finding there was a way to take it under warranty."
• "During the day received a full update with a video showing all details that may require some work in future so one can plan in advance for these works to be carried out."
• "I am really happy with it."

Cons:

• "Once the car is paid they don't take care of the customers."
• "The aftercare is so poor, unreliable and have left me deeply unsatisfied with the establishment as well as the car itself."
• "When I took it back they gave me a £1000+ bill for repairs."
• "The car kept stalling but they said there was no problem."
• "The salesman who sold us the service agreement lied to us."
• "They wouldn’t even pick the car up forcing my partner to drive a 4 hour round trip the next day to return the car."
• "I am writing this review at 8 pm in the middle of nowhere, waiting for a tow truck to come and take my car to the next city."