Address: 660 Great Cambridge Rd, Enfield, EN1 3WX, United Kingdom
Phone: +442083638000
Rating: 4.5
based on 197 reviews.
Customer Service
Pros:
"We were glad that we met Anthony Christodoulou who is an excellent salesman, friendly and very patient."
"Staff very helpful, even showing me how to start the loan car I was given!"
"The staff member who dealt with me was also courteous and most helpful."
"Thank you, Anthony, for making the exploration and decision-making process easy and clear!"
"I saw Hassan today and his customer service was fantastic."
"Excellent service provided by both Jennifer and Gemma."
"The Salesman Anthony and the service team is always spot on."
Cons:
"People like that shouldn’t work in any customer facing department. Horrid, angry, aggressive and lacking manners."
"Unbelievably poor customer service. Once you've purchased a car. Incredibly rude condescending sales people."
"The finance person Eddy is deceitful and added extra insurance to my payment and said it was necessary for the provider to finance my car."
"Once I got there the staff member made me feel like I was inconveniencing him and gave me a different price from what he told me over the phone."
"I found the person I dealt with at reception rude."
"Absolute shambles, had a service plan for 2 years but still charged for the service."
"They also told me it was okay to drive around with the squeaky noise and I told her that it disturbed me and other drivers."
Quality of Service
Pros:
"After choosing my car and had left, the speed at which they work is astounding, I took delivery of my car within two days."
"Been going there for the last 4 years. And every time I going there, they are so friendly, they never forget a face."
"The dealership also had a luxurious & comfortable atmosphere, with a great manager and other members of staff who were just as helpful and efficient."
"The whole purchase was easy and clear."
"The service of my car was completed in a timely manner."
"The car looks amazing and is brilliant to drive."
"The service received was excellent."
Cons:
"I also nearly spent thousands of pounds for a MOT servicing and for fixing my brakes even though it didn't get fixed."
"This garage tried to rip us off so we won't be going back ever."
"The second time I've used Brayley in the last decade and once again a big disappointment."
"I checked the item and it was the inferior product to which Honda had specified to be replaced with a better quality item, same item I was asking for over the phone."
"I asked for the car to be fitted with mats, when I checked them it was very obvious they were very 2nd hand."
"I then called the company the next day and they gave me an appointment so I went. When I went back they checked my breaks and said everything is fine so when I left the dealer the noise was still there."
"Items I'd been told would be included with my purchase, weren't (mats, full tank of petrol)."
Value and Pricing
Pros:
"Great car, great price and great customer service."
"I even received a recall letter for a switch from Honda earlier this year, for a vehicle in its 17th year!"
"I also got a great value for the part-exchanged car."
"Bought a 2015 used Honda HRV from this dealership and the process couldn’t have been easier."
"Purchased a brand new Honda Jazz from Braileys, Enfield four years ago. I also took out the 5 year service plan. Four services and a couple of mots later I have never for one moment regretted my decision."
Cons:
"Don't expect any deals or haggling, the screen price is the screen price and it was a take it or leave it attitude."
"Just checked other negative reviews of the people that ended up in a similar situation as myself and couldn't agree more - avoid them if you don't want unnecessary stress and lose hard earned money."
"Extended warranty is not worth it either, they couldn't even give us a courtesy car even though we had paid £299 for their extended warranty."
"The prices for the major service and repairs beyond the MOT are premium: any fix involves a brand new part at a substantial price."
"Neither the dealer network or Honda UK will take consideration of that and want me to pay a discounted offer of just over £500."
"Asked the part department for a passenger side wing mirror case, guy said £150.00 for the full housing... guess I can't order just the part I need, I have to get the whole thing."