"The staff member introduced himself and made me at ease."
"The staff are very nice and helpful I they treated me very good and helped me with my issues customer service was amazing."
"Salim the sales person was very helpful and friendly."
"The sales representative was friendly, helpful and thorough."
"The team member who looked after us, Deborah, was outstanding. Superb personal service."
"Staff were efficient, polite, pleasant & very friendly."
"No pressure service and courteous, professional attitude. Would recommend."
Cons:
"Never buy from this company."
"Went there for diagnostic on 06/03/2023. I found guy in service n parts department rude to me."
"While I was waiting with no clue if I'm in the right place couple of staff walked past like I didn't exist."
"While I was speaking to Matt he never even invited me to sit down and Matt showed no compassion or respect."
"Extremely rude staff."
"Very rude! Adviser unprofessional on phone, don't know much about cars, only prices for set jobs."
"Useless can't be trusted to do what they say they are going to do."
Facilities
Pros:
"The facilities on site are fantastic."
"Great place, loved the free ☕ tea and coffee provided by them...show room and the vehicles are fantastic.. Welfare such as seating area, waiting room and 🚾 wc very clean and top class.. Thanks Nizam Uddin"
"Open and spacious showroom with excellent parking facilities."
"Beautiful showroom, very helpful and friendly staff."
"They were very accommodating and helpful, plenty of free coffee. Very clean facilities."
"The dealership is easy to access, and parking is no problem."
"Brayleys has a great facility, clean, lots of parking comfortable chairs there really wasn't anything not to like."
Cons:
"Neither customer toilet had soap and there were several dirty tea cups in the customer waiting area."
"The business suite where I could work and wait was poor and staff tried to discourage me from using it."
"A shoddy customer services and management hiding behind their computers not willing to discuss cancelling the sale."
Sales Experience
Pros:
"They make customers feel special, and that for me, is what drove the sale."
"Sales assistant Demetrios was absolutely amazing, he managed to find my preferred car within minutes and made the sale quickly and efficiently."
"Having met Brayley Honda Romford team was the best experience we had in the UK for purchasing a car."
"I saw a Vauxhall Meriva advertised... the car was badly scratched on near side... I nearly had a 40tonne lorry run over the top of me as the car did not respond while I accelerated."
"Recently finance a car from Glynhopkin, Nothing but appreciation and respect for their team."
"This is the second time I have got a vehicle from the team at Romford Honda both times I was lucky to get to deal with a sales advisor Viktor that made my experience 5 star so helpful and help me pick the vehicle of my dreams that I’m so happy with I recommend highly."
"Travelled from Derbyshire to buy an X1... just honest and upfront. 10/10 would buy from here again."
Cons:
"It's okay if you simply want to walk in and back out with a car, at the price they say and never come back with any issues because they don't care they just say anything to make a sale."
"Poor customer service. Bought a second hand car from them. They did not tell me that the car was repainted on the side."
"Just had horrendous experience with them. Car booked for service and MOT. got there as booked for 0930. waited until 2.30 to inform me that it wasn't even booked in yet due to shortage of fitters!"
"Rubbish customer service. They lied when they sale the car."
"Sold me a car missing equipment, dirty and with scuffed wheels and chipped interior."
"I am very very disappointed with the service I received and also absolutely no respect or customer satisfaction and was sold a vehicle in my opinion wasn’t safe to drive on motorways."
"Never expected such a big lie from such a big company like Glynn Hopkin. You deserve no stars at all."