Halfords Autocentre Welwyn Garden City Reviews Summary

Customer Service

Pros:

• "Richard went above and beyond to cater to my needs and ensure a positive experience."
• "Easy to book your service, not, tyres etc online and drop off. Equally as easy to pop in and have a chat with the friendly team here who are always happy to help."
• "Mike was very friendly and went above and beyond to make sure I was aware of what was happening with my car."
• "Mike Priest the manager went above and beyond to give me fantastic customer service. It was my second time there today and have received consistently good service."
• "Staff were very helpful and professional. Answered the phone in quick time and were super efficient on site."

Cons:

• "Rob's approach to customer interactions less than satisfactory. His lack of willingness to go the extra mile for customers."
• "The manager needs to improve his customer service skills. His abrupt, short attitude towards me as if he didn't really care."
• "The gentleman at reception was the rudest man ever! I asked if they had tightened the exhaust joint and he laughed."
• "Avoid at all costs! This garage has gone downhill, and it is clear the 1 star reviews that have recently appeared clearly show the failing."
• "Spoke to the manager, his name was Rob who works at the centre and attempted to cheat his way out of the problem by stating because there was a mileage restriction they were unable to do this."

Mechanical Expertise and Work Quality

Pros:

• "The quality of the service provided by the mechanics was truly commendable, and I felt confident in their abilities to handle my vehicle."
• "Mike and the team did a wonderful job on my MOT and service. The service was quick and efficient."
• "On the plus side they changed my battery and the start stop began working again without any issue. That was fine."
• "I was very impressed with the professional attitude of the mechanics, and their attitude/persistence in getting to the root cause of the issue."
• "Had my coil spring changed as it had snapped when driving. Got my car towed to Halfords via AA. Halfords were excellent and got it replaced as soon as possible."

Cons:

• "Avoid ESPECIALLY if you have a specialist vehicle such as BMW, Audi, Mercedes or Land Rover - these guys are only fit to tackle old vehicles which are non complex."
• "Instructed halfords to replace my brake pads, however their lack of knowledge and poor worksmanship left the vehicle with the brake warning light still on."
• "After traveling eight miles, arrived before the time of appointment today but the business refused to do my car work. The reason that they have workload."
• "I had an issue with steering vibrations and booked a wheel balance. It didn’t fix it. I took it to another garage who said the wheels were still imbalanced after Halfords fix."
• "Avoid at all costs! Absolute scammers. Booked online went in for a different reason to be told they couldn’t even do my booking on that day."

Booking and Scheduling

Pros:

• "3 new tyres easily purchased, through The AA, when other suppliers couldn't get them, albeit, about 10% more expensive than elsewhere."
• "Excellent punctual service. I'm new to the area but familiar with the halfords autocentre near my previous home. Had my mot done in 45minutes and the guys seem like a good bunch."
• "I called in for a MOT as it ran out that day and the service was amazing, the staff were so polite."

Cons:

• "I had a frustrating experience with Halfords when they canceled my MOT appointment just 30 minutes before the scheduled time."
• "After booking my car in for MOT over two weeks ago I got a phone call 2 hours before my appointment to say they had to cancel it forcing me to ring round all the local garages desperately trying to get another appointment."
• "Despite the ramp having been broken for weeks (apparently), we were able to book an MOT and service, pay the money, turn up nice and early on the day, only to be turned away because the ramp was broken."
• "Booked on the website for the Air Con Pre-Condition Service, upon arrival was advised that their machine had been broken for 6 weeks so they couldn't do the work."
• "Very friendly people here working with a poor online booking system. I booked an MOT and service on the Saturday and arrived with van on the Monday morning. Unfortunately although an MOT can be booked online and guaranteed the accompanying service does not take into account staffing levels to perform this."