"Consistently exceptional customer service, EVERY time we book our car into the Forumla1 auto shop."
"Really helpful/competent staff. My car had been damaged by another garage so needed looking at. F1 had it up on the ramp in under 15 minutes and were able to identify the issue that the other garage had caused in 5 minutes."
"The service was very polite and professional."
"Very professional, helpful and informative."
"The staff were excellent 👍 and polite and helpful."
"The team at Formula One in Chelmsford were honestly faultless in their professionalism and service when helping me at the weekend."
"The staff at Chelmsford Formula1 are very friendly and helpful."
Cons:
"The people I spoke to were curt not bothered no customer service at all."
"Absolutely awful, Booked in for a tyre change."
"The staff rude as anything, dealt with by the manager who was literally the rudest man I have ever dealt with."
"Very unhelpful attitude, they could not even be bothered to ask a colleague who is NOT from Suffolk."
"The worst costumer service till now in Uk (13 years)."
"Completely useless customer service."
"Terrible service. Brand new branch manager and all new staff."
Efficiency and Timeliness
Pros:
"Took my car here today and had a great experience. Was a lot of cars in as Saturday afternoon but still got the job done in 20 minutes."
"I showed up to my appointment a bit earlier, the peeps at Formula one autocenter, got me in, changed the tyres and did the alignment within an hour."
"Kwik Fit Chelmsford where not only happy to help but where extremely professional and also short staffed, repaired my tyre within a few minutes."
"Fantastic service, great experience. Job was completed in around 45 mins!"
"Had a puncture - booked it in and turned up 0830. Was out by 0855 - found puncture and was able to have it repaired, so no need to buy whole new tyre."
"I called up and it was ready in plenty of time, great service and value."
"Visited centre and had two branded tyres fitted... Took 1hr 20mins to fit...little excessive!."
Cons:
"They were running between 1 to 2 hrs behind... After 50 mins of being there I asked when my car was going to have the new tyres fitted as there was a few people that had been waiting before me."
"So just about 3 hours later I get my car back pay for everything and all my wheel nuts are ruined."
"Absolutely furious with these clowns. Car was booked in at 10am for new discs and pads all round. They still hadn't started it by 12.30."
"It took 1hour 40minures to fit two front tyres to a Renault Clio."
"I spent 1.5 hours here to replace two tires and on the same day 25min later, while driving to work on the highway, I have stop at another workshop to have the wheel balance corrected... because car was Like a vibrator!"
"I waited 3 hours for it to be done after the initial appointment time, I finally left there at 6pm, atrocious service."
"Arrived at 9:45 for a tyre to be checked around 10:20 got told i need 2 tyres but waited until 11:50 to get the work done seems very slow service no time indication given."
Quality and Reliability
Pros:
"All completed diligently and competently by Archie who really appreciates quality cars... top bloke."
"Brilliant service and they’ve done a fabulous job of fitting my new tires."
"Today, Ben was excellent at exploring and professionally advising on options available to us for a dented alloy."
"Had all 4 tyres on my S4 replaced. The best thing was that they were fitted without a single mark on my lovely alloys!"
"Very impressed with price, had 2 tyres fitted, they did a great job and I will be going back when my next 2 tyres need changing."
"Just had my MOT done here, and yes I might be feeling more positive because it passed straight away, but I can't fault the service here."
"Lovely guy called Chris welcomed us and when my car failed the MOT he explained the problem and gave me an instant quote, he booked it to be done first thing in the morning after I explained I had a hospital appointment at 1.30pm."
Cons:
"Wrong size tyre fitted on car so odd size tyres on same axle."
"However, they never gave me any paperwork for the wheel alignment to show it had been done."
"Fitted my parts completely wrong causing the car to be life threatening to me."
"Formula 1 also broke my wheel locking key, so now I have to fork out for a new set of nuts and locking key."
"Terrible lack of knowledge of someone who balanced the wheels, the whole car vibrates when drive over 55 MPH"
"Formula One Damaged my vehicle and offered to repair it. Very shoddy workmanship was the result."
"Went in for 2 tyres, was told there was a wheel alignment problem which they fixed which actually made the steering worse."
Value for Money
Pros:
"I felt the costs for parts and labour was a good value for money."
"The price of the tyres was very good."
"The only thing I can't fault them on is the price when booked online."
"I book 2 tyres online and got them at a reasonable price."
"The price was the best I came across."
"I originally booked my MOT with another garage that was close by and they charged £48. I decided to shop about and Formula 1 charged £39.99 plus a free winter check and free wheel alignment as well."
"The tyre prices were, however, very competitive."
Cons:
"Not sure they did any work but charged me load of money anyway."
"After 30 minutes at my now new Garage they informed me only the rear pads and discs need doing, the price?.... less than half of what Formula one were asking!"
"It then took 4 days for the money to come back..most unhelpful staff will not be going back again to F1...I was still getting emails about the coronation discounts despite being told they were not available!!"
"Formula 1 also broke my wheel locking key, so now I have to fork out for a new set of nuts and locking key."
"Free tracking check etc. was undertaken along with fitting of new tyres and adjustments made to correct matters apparently identified without the faults being referred to me first. I was then unexpectedly presented with a bill for £60."
"And although the prices seem reasonable, and after they are expensive and I am not satisfied at all."
"They refused to repair my car any further but still charged me over £106 to fit a sensor which online I could have got for £20 and spent 5 minutes fitting."