Address: 114 High Rd, Ilford, IG1 1BY, United Kingdom
Phone: +442085533016
Rating: 3.3
based on 153 reviews.
Hygiene and Cleanliness
Pros:
"They have the best coffee available and even some fresh baked deserts as well."
"Wonderful ambiance, comfortable atmosphere and seating."
Cons:
"Filthy place all tables full plates and glass staff not clearing just chatting filthy toilets."
"All the tables were dirty with leftover food and cutlery."
"There's completely no hygiene as those who prepared the crepes and waffles didn't wear gloves."
"The toilet apparently out of order."
"The toilet were dirty and light not working in the ladies toilet."
"The restaurant is filthy, the staff are rude and incompetent."
"Food with no distinct taste, I think they have no fresh fruit because there are little flies flying around the store."
"Tables were dirty and unclean, staff standing behind counter doing nothing, taking ages to order my food."
Customer Service
Pros:
"I was struck by how friendly the service was."
"All the staff were lovely and friendly, especially the lady with red hair."
"Extremely warm, friendly, welcoming, brilliant, smiling, fast and hardworking service."
"The ambiance of this shop was so relaxing, and the staffs are highly capable."
Cons:
"I planned to have a lovely afternoon with meeting my friend/kids there was only one staff work at the time of my arrival as I went up to order she was RUDE!!"
"Horrible experience unfortunately as every other cream I go to is good. Very rude staff."
"Very bad staff, very bad service 0 customer service."
"The service is absolutely terrible. The staff were prioritising answering phone calls and gossiping to friends over serving us."
"Horrible customer service. Very rude lady with another man at the till who served me, absolutely disgusting, no manners nothing at all."
"The staff is very kind and professional, i can’t remember his name but he served me and my friend Sufia really well."
Value for Money
Pros:
"Creams is definitely my fav dessert place and is really affordable too, i will be coming here all the time."
"Service is amazing and staff are so friendly!!we come to creams regularly and really enjoy the dessert alot..good sized portion not overly priced either.."
Cons:
"£8.40 for just a classic waffle with chocolate sauce and no presentation at all or ice cream felt total rip off."
"Worst experience I've ever had from creams. They told me it shouldn't be too long till its finished but haven't even started. Absolutely disappointed."
"The food arrived freezing cold. I had to microwave it. I paid £25 for 2 waffles which is just super ridiculous and overpriced."
"Appalling portion size £7.95 for a banoffee cheesecake but the size of a £2 coin."
Facilities and Amenities
Pros:
"Ice cream arrived in the time I wrote this, fast service too!!!"
"Nice place to take kids out. They have small section of soft play for kids."
Cons:
"Tables had dirty plates and cutlery all over, so why were all the staff busy making orders when there was no clean tables for customers to sit?"
"Tables were dirty and unclean, staff standing behind counter doing nothing, taking ages to order my food and to top it all off, THEY DONT WEAR GLOVES!!"
"One of the toilets has no light, the lock at the disabled toilet not working. The toilets need to be fixed."
"Nice waffles and all but the toilets are terrible."