Creams Cafe Kingston Reviews Summary

Quality of Desserts

Pros:

• "The ice cream was very nice."
• "Food is amazing."
• "While the ice cream here is delicious."
• "The food here is nice."
• "Girls enjoyed their time and their delicious food (waffles, crêpes, ice creams....)."
• "Delicious waffles and incredible service by Simran!"
• "Cookie dough is amazing."

Cons:

• "The crepe was hard and crunchy. Usually its meant to be soft."
• "The cookie dough was soft and soggy."
• "The cream was nice, the ice cream felt more like gelatin, and I wouldn't get a fruit sundae because the fruit itself was oddly tepid and chewy."
• "The cookie dough came scorching hot and the ice cream was runny."
• "Their ice cream sundae is utterly disgusting, it leaves a nasty after taste, after a few scoops."
• "The bubble waffle was cold :("
• "The chocolate on top tasted off."

Customer Service

Pros:

• "Would 100% recommend to anyone thinking about going here!"
• "The overall ambiance makes it an excellent place to spend time with friends and family."
• "The man in the tracksuit was very nice and made sure we were served."
• "The waiter bringing my food was really nice about it."
• "Staff here are lovely, great customer service and I don’t have a single bad thing to say about them!"
• "The customer service of the staff there is exceptional they always go above and beyond in serving customers."
• "The staff is amazing and friendly."

Cons:

• "The only negative thing I would say is that you they don’t bring all the desserts together, they bring it one by one."
• "All new students staff which were really careless."
• "Nearly most of the staff are on edge and they show it."
• "Staff unpleasant and loud."
• "Staff extremely rude and not apologetic about their lack of service."
• "Absolutely disgusting service… this is the third time I have been refused to sit down when I have come to visit with my autistic son… I will never waste my money on creams ever again."
• "Very rude staff. The male member of staff behind the till was very miserable when he was taking the order."

Cleanliness and Ambiance

Pros:

• "I love Creams!!!!! There is a lot too choose from. I love the way they make ordinary dessert look and taste amazing."
• "Creams is my favorite place ever."
• "The overall ambiance makes it an excellent place to spend time with friends and family."
• "Kingston creams is the best place to have time together with family and enjoying their best range of desserts which are just I could say top notch."
• "Great place for desserts, all very tasty which fairly large portions."
• "The atmosphere was nice. There was plenty of space available when we went."
• "Good party vibe with access to a range of waffles, crepes and cookie dough dishes."

Cons:

• "The place is run by kids and is so grubby and dark in there."
• "The interior of shop is also really beat up."
• "Seats were full of cream."
• "Just dirty and rude staff."
• "The area behind the counter looked like a bit of a mess with waffle batter and sprinkles all over the place. Definitely needs a good clean."
• "The store, toilette was so dirty and disgusting."
• "The front of the shop was dirty with ice cream on the floor & the place just didn’t have a great feel to it."

Management and Staff Training

Pros:

• "The man in the tracksuit was very nice and made sure we were served."
• "The waiter bringing my food was really nice about it."
• "Staff here are lovely, great customer service and I don’t have a single bad thing to say about them!"
• "The customer service of the staff there is exceptional they always go above and beyond in serving customers."
• "The staff is amazing and friendly."
• "The service received from staff and especially Claudia, was very attentive going above and beyond to make sure we had a really good experience."
• "The staff in this branch is friendly, welcoming and helpful."

Cons:

• "All new students staff which were really careless."
• "Nearly most of the staff are on edge and they show it."
• "Staff are unfriendly and don't know how to control the space so it is safe for everyone."
• "Please retrain your employees, they would definitely benefit from it."
• "Very bad customer service and chaotic, unorganised staff with bad communication."
• "There was no any trained staff and they didn't follow the health and safety."
• "Someone save this branch with decent staff and management training or close it down."