Address: 177-179 N End, Croydon, CR0 1TP, United Kingdom
Phone: +442086889286
Rating: 3.7
based on 132 reviews.
Food Quality
Pros:
"Most items, although amazing, are very filling."
"The portions are generous and I would recommend splitting most things on the menu."
"The waffles are always fresh and delicious and so is the ice cream!"
"The quality of the food is also very nice."
"The desserts were delicious."
"Very enjoyable ice cream."
"The desserts looked and smelt really nice."
"The food was delicious, absolutely top notch!"
Cons:
"The fresh fruit smoothies didn't taste like it was made with real freshly fruits it was too sweet."
"The desserts are not at all like they are painted on the menu, the ice cream is not for my taste."
"The desserts are too sweet but I will say there is a lot of variety."
"The Sundae used to be amazing in all aspects, however my last order was a great disappointment."
"The Milkshake we ordered tasted like gone off milk and the waffles barely had sauce."
"It wasn’t even cheesecake it was literally chocolate with caramel filling false advertising."
"Cookie dough and chocolate cake was very soggy not fresh at all. Even supermarket cakes taste better."
"The waffles look like smash bread."
Service
Pros:
"Service was quick despite walk-in and delivery app orders."
"The staff are friendly, however things can get busy at times."
"The staff were still super friendly and working as fast as possible."
"Thank-you to all the wonderful staff. The staff were SUPERB!! Friendly, professional and compassionate."
Cons:
"I can’t believe the staff was so rude and unprofessional."
"The staff tries to be helpful, but the venue itself is run down with damaged upholstery."
"Everytime I come here I find a hair on my dessert."
"Very poorly maintained and badly needs a facelift and tidy."
"The worst customer service, especially the Arab woman who pretends to be supervisor."
"Service is very very slow for takeaways."
"Staff could be more attentive, some looked like they didn't want to be there!"
"Terrible customer service, all over the place. People were being seated before others that had been waiting ages."
Cleanliness
Pros:
"The restaurant is kept very clean and tidy as the staff are usually cleaning it after a customer leaves."
Cons:
"The venue itself is run down with damaged upholstery and the toilets were a warzone."
"The place seems a bit neglected, dark and you cannot pay with the ATM."
"The store itself was very poorly maintained and badly needs a facelift and tidy."
"Managed to find our own seating but had to request for it to be cleaned as the seating areas were ridiculously dirty."
"Horrible and very unclean toilets, the lights don't even work in the men's room and even the tables and menus are sticky."
"Tables absolutely filthy, left over food all over the floor, the staff getting the orders wrong and getting angry and blaming it on me."
Staff Attitude
Pros:
"The staff are friendly, however things can get busy at times and you might need to remind them about your orders."
"The staff were still super friendly and working as fast as possible."
Cons:
"I just had the worst experience I paid more than £8 for a choc fudge and they literally gave me half a cup."
"Poor service. Placed an order through UBER eats the order arrived however what I ordered didn't."
"Worst customer service. especially the Arab woman who pretends to be supervisor."
"Service is very very slow for takeaways."
"The food was delicious but the service is terrible. I have seen and read the other bad reviews and I do not understand why this company does not change its staff."
Order Accuracy
Pros:
"I am pleased with the service and quality each and every time. Cutlery and tissues always included, as necessary."
Cons:
"I purchased two takeaways waffles and as you can see in the photo below, the ice cream was put together and melted."
"Placed an order through UBER eats the order arrived however what I ordered didn't."
"We waited over an hour to be severed and multiple errors were made after waiting for an hour."
"This is the second time I’ve ordered and received the wrong order."