Morrisons Reviews Summary

Customer Service

Pros:

• "Always very helpful good service."
• "Your till ladies are always very friendly and pleasant."
• "Lovely staff.... Even when it gets rammed. Always tasty food."
• "Staff are very friendly and helpful."
• "Richard, the manager, was so kind and helpful when I was desperately looking for sweets for the trick or treaters on Halloween."
• "The lady who served me was lovely she switched my soda cup for a lge coffee one when they ran out."
• "Staff member named Jade went above and beyond to help me today."

Cons:

• "The person who served me didn't seem happy when I asked for mushy peas with my order."
• "Ignored by staff at kiosk when trying to pay for an item."
• "The staff they do have are dire and there are barely any tills open."
• "Extremely rude managers. Failing to explain/follow company policy to investigate issues causing my partner to cry in the store."
• "The staff was very rude and the food they prepared even worse. My kids didn't eat at all."
• "The staff seem more interested in chatting to customers at the till than clearing the rather long queue at their check out."
• "Staff are miserable and barely ever at hand in the self check out areas to assist with check out issues."

Cleanliness

Pros:

• "Nice and clean environment."
• "Store is clean."
• "The store is clean and well laid out."
• "The cafe is clean, efficient and the prices are reasonable."
• "Restaurant is nice and clean, and handy for breakfast and unplanned eats."
• "The produce section was a highlight, offering a wide variety of fresh fruits and vegetables, which appeared to be very well-maintained."
• "The café area has recently been doubled in size and refurbished and the range of breakfast options is particularly good and all are truly great value."

Cons:

• "Toilets, smell disgusting. No written entries on cleaning chart, not clean."
• "While the store is generally clean, some areas like the corners and less frequented aisles could use more attention."
• "Recently the fish counter selling dried up produce with no ice on the fish!"
• "Wet floors with no signs out."
• "Tables are more often than not dirty even though staff are seen to be cleaning them."
• "Food tasty but the time of waiting was long, over 20 min and not many people was over there. The room is freezing cold so food was cold just after couple minutes."
• "It's small, cramped and doesn't have a good range."

Product Availability

Pros:

• "I just love shopping at Morrisons!"
• "The store is well-organized, making it easy to find what I needed."
• "Shelves are always well stocked up."
• "My local Morrisons has quite a good variety of all different food and goods."
• "Good range of products at reasonable prices and now has paper bags for loose fruit and veg."
• "Great Morrisons, lovely cakes served at the bakery counter and I like how you can choose what toppings and color frosting you want on cupcakes."
• "A rather limited range of good food at value for money prices plus 'kids eat free' deals."