Pepe's Reviews Summary

Customer Service

Pros:

• "The staff have good customer service and are friendly, hence why I have been a regular."
• "Food delivered quickly and great customer service."
• "EXCELLENT SERVICE. VERY IMPRESSED. THANK YOU."
• "very polite staff and good Customers service."
• "Excellent customer service. Very friendly staff."
• "Customer service was very good and the food was delicious, fresh and on time."
• "Staff were very friendly and provided a service with a smile."

Cons:

• "Very bad customer service…."
• "This place has no customer service you ring for delivery and they don't even know if they can deliver, absolute joke !!!"
• "Zero costumer service, poor communication."
• "Awful service uncooked food as well as missing items and when I called them and told them everything they just hang up."
• "very bad customer service as the staff can't understand English."
• "THE FOOD WAS COLD AND STALE."
• "They never deliver food on time!"

Food Quality

Pros:

• "However, my cousin ordered wings which were very tasty."
• "Their peri fries also taste amazing."
• "Ordered takeout to eat with my family. After a 12 mile drive home and eating the food, an hour or so after it was prepared - it was still hot and tasted fresh and juicy!"
• "the chicken is not dry or overcooked but juicy and saucy."
• "The chicken was so tender and juicy and very well cooked!!"
• "Amazing food. Proper decent takeaway, that serves grilled peri peri chicken."
• "The chicken was flavourful and succulent."

Cons:

• "Very expensive price since they added more money to little things like sauces and different flavours."
• "Felling really sick. Rotten lettuce, really awful. Should be baned by health and safety."
• "Absolute disgrace to southall, visited with my family for a meal and received uncooked chicken after 45 mins."
• "The chicken and rice box was horrible. The chicken was dry and burnt, the rice was also dry, no flavour at all and it smelt really bad/off too."
• "First time my food was completely burnt. The chicken wings & whole chicken was burnt and so were the fries."
• "Horrible food I spent almost 30£ on 2 burgers meals it comes so late and the food tastes so bad."
• "Food recieved 30 minutes late than expected and uncooked and wings were smelly....total unhygenic."

Delivery & Service Efficiency

Pros:

• "I received everything I ordered and delivery was also on time."
• "Not to mention how fast the food came out once I placed quite a large order."
• "Great food.. Service was good. Food came almost straight away."

Cons:

• "I ordered on Just Eat whilst I was at work and the app delivery time was 18.20pm - 18.40pm at around 6.35pm the app status changed to 'enjoy your food' even though nothing had been delivered."
• "DELIVERY WAS ONE HOUR LATE."
• "Ordered food from website .waited 2 hours and nobody showed up for delivery ,such a waste of time and very bad customerservice ,no communication and not reliable at all .really disappointed."
• "If i could give 0 stars i would, firstly i ordered at 18:16 and my food arrived all cold at 19:30, secondly the Chicken XL i ordered was RAW!!"
• "They never deliver food on time!"
• "Very bad service, just tried peri peri fries 🍟 worth of £2.29 large + 30p for peri peri, With no peri peri salt, cold fries, not properly cooked. Disgusting…"
• "The food always arrives cold and they NEVER send the correct dips."

Hygiene & Cleanliness

Pros:

• "Was very impressed by the hygiene of the restaurant."
• "This place was really clean too."
• "Nice and clean premises too!"

Cons:

• "Hygiene is zero toilets were dirty as you can imagine."
• "Please do not take a chance here the staff hygiene is crazy the time even worse the food is hit and mis."
• "Very slow service even though there weren't many customers. Table we sat at was dirty. Tissues all over the floor which kept getting stuck beneath our shoes."
• "Food recieved 30 minutes late than expected and uncooked and wings were smelly....total unhygenic."
• "They almost never pick up the phone particularly when it is late so that can be frustrating."
• "Very unprofessional staff owner should change the staff or one day there will close the restaurant."
• "Really bad food rice was so dry with no sauce on the chicken plus charged me 2.20 for chips and not even a kid would be happy with the amount I was given."