KFC West Wickham - Wickham Road Reviews Summary

Customer Service

Pros:

• "My recent visit to KFC was delightful, and I must commend the exceptional service provided by Paramyjit."
• "Best experience from all of the KFCs around Croydon! The food is hot, staff is polite and friendly!"
• "The cashier at the drive thru, I believe his name to be Jordan. He has a fantastic attitude providing a professional experience."
• "Always a quick turnaround and the staff are friendly and efficient."
• "These guys do very well with the demand. It's always packed but staff moves quickly and with a smile."
• "This was the freshest KFC I have ever eaten, everything was hot in temperature! Service was quick and the portions were reasonable."
• "This is a great KFC with friendly staff and lots of seating inside, drive through and large landscapes car park."
• "Drive thru was quick and efficient and variety buckets still a bargain."

Cons:

• "His attitude was off and the way he spoke to me you would have never thought I was the customer."
• "I waited at the counter for quite a while. Two young men were standing with their backs to the counter preparing orders."
• "Most appalling service received today at the drive thru: sheer chaos and multiple orders coming out incorrect."
• "No one can speak English, you struggle to understand. They never get the order right even though you repeat it 100 times and they’re so rude."
• "gross customer service. stacks of stock on sides where nobody has bothered."
• "With nobody in the shop we waited at the counter for over 5 mins before someone appeared."
• "The staff were the most rude disrespectful people you could ever have the misfortune of coming into contact with."
• "Manager is texting on his phone within sight, lots of people waiting to be served, only 1 till open."

Food Quality

Pros:

• "The food was delicious, and Paramyjit's friendly demeanor added a special touch to my visit."
• "The food however was okay."
• "Best experience from all of the KFCs around Croydon! The food is hot, staff is polite and friendly!"
• "Probably one of the best KFC meals we’ve had! EVERYTHING was cooked to perfection, fresh, hot and the seasonings were just right."
• "This was the freshest KFC I have ever eaten, everything was hot in temperature!"
• "This KFC is by far one of the best in Croydon in terms of food quality. 9/10 times I go here, the chicken and fries are nice and fresh."
• "Food is good if you like KFC chicken."
• "They do chicken and it's very chickeny chicken, liked it a lot."

Cons:

• "Worst KFC I've had in my life! Waited 20 min to get served and the burger must have been under the lamps for hours."
• "Gravy and popcorn chicken had a strange taste table wasn't clean."
• "Food was over cooked looked burned."
• "Would give them 0 stars if I could. Chicken was so overcooked it was hard."
• "Food was cold, ordered large drink discovered it was only half full when I got home and rude staff."
• "My order was cancelled without anyone telling me. And last time I ordered from here they forgot all my sides."
• "By far one of the worst places i have eaten from chicken was not fresh very dry and had hair on it was completly un edible."
• "I have used the drive-through 3 times now and each time they have left things out of my order chicken is dry."

Order Accuracy

Pros:

• "She ensured my order was accurate and went the extra mile to make my experience enjoyable."
• "Best experience from all of the KFCs around Croydon! The food is hot, staff is polite and friendly!"
• "This was the freshest KFC I have ever eaten, everything was hot in temperature! Service was quick and the portions were reasonable."
• "Drive thru was quick and efficient and variety buckets still a bargain."
• "These guys do very well with the demand. It's always packed but staff moves quickly and with a smile."
• "This is a great KFC with friendly staff and lots of seating inside, drive through and large landscapes car park."
• "Always a quick turnaround and the staff are friendly and efficient."
• "The cashier at the drive thru, I believe his name to be Jordan. He has a fantastic attitude providing a professional experience."

Cons:

• "Most appalling service received today at the drive thru: sheer chaos and multiple orders coming out incorrect."
• "Food was over cooked looked burned."
• "Drive through was quick and the the guy was helpful with answering my questions on the veggie rice box which I was told came with rice, salad and a corn on the cob. Arrived at home only to find no rice and no corn on the cob in the bag."
• "it's my local, and I love KFC BUT they 8 out of 10 get my order wrong, and they always have run out of something."
• "Order was 150% wrong 1 of 4 people got to eat phoned to complain and after accepting liability still asked us to go through 3rd party company."
• "Every time we go here we are handed the wrong food in the drive thru. It has happened at least 6 times."
• "Used drive through to collect 2 chicken buckets with fries. Chicken was bone dry, hardly any flesh and mainly bones."
• "I have used the drive-through 3 times now and each time they have left things out of my order chicken is dry."