parkside garage ltd Reviews Summary

Customer Service

Pros:

• "Work is carried out to the highest standard and is very reasonably priced."
• "Amazing service. Will always use these guys in future and would recommend them to anyone."
• "Fantastic customer service and quick turn around."
• "The team are respectful, kind, and clear with the information they put across to you."
• "They were really friendly, took their time to explain everything they had done and kept in touch through the repair."
• "Darren kept me up to date with everything going on."
• "Thank you for your honesty."

Cons:

• "It's one garage I will never be going back to and I would not recommend this garage to anyone."
• "They’re conmen. Do NOT use this garage if you don’t want ripping off."
• "Absolute horrible customer service."
• "I am just another customer who got ripped off by another usual garage."
• "Terrible customer service, very rude staff member on the phone."
• "Then all I got was a 'Can’t Be Bothered to Deal With It' and they hung up on me."
• "Bad overall experience and unprofessional staff."

Quality of Work

Pros:

• "I highly recommend this garage, not only did they have the lowest quote in the surrounding area, their level of service was lighting fast."
• "Honest service. Friendly team. Sensible prices."
• "Received a quality repair to successfully pass MOT for an unbeatable price."
• "Brilliant garage - my car died in a car park and they had it in and clutch replaced and more within 24 Hours."
• "Very professional and friendly. Reece also managed to change a tyre last minute on request which was great."
• "The work once done was done to a very high standard."
• "Fantastic service from Darren last week when I had an issue with my clutch."

Cons:

• "Zero trust on them, now I have to take the car to another garage."
• "Shock horror, their own new brakes started squealing horribly not a month later."
• "Parkside got £750 out of me between November and July for shambolic work on my 2016 car."
• "Wouldn’t let this garage touch my car one bit."
• "After having my car in the garage for a week, they ended up asking me to supply the part myself because they weren't able to reach Hyundai."
• "Friendly staff but cam belt change cost me my engine and refused to let me take my vehicle as I wanted second opinion."
• "I'm really not happy with this at all, as their negligence and substandard workmanship has resulted in more damages to my car a few months down the line."

Value for Money

Pros:

• "Parkside worked out nearly half the cost, half the time and no stress at all."
• "I was charged £100 for fitting, very reasonable."
• "Only did what needed to be done and charged half of what we were quoted."
• "The price I paid was really competitive."
• "Toyota rav 4 Clutch and flywheel replaced at very good price."
• "Very helpful, very honest and very well priced."
• "Very quick and reasonable prices."

Cons:

• "So in total I've now spent £560 for a job I was originally quoted £100."
• "Have to use a chargeback claim through my bank to my money back."
• "Whilst the car has been in the garage 3 times I've had to folk out £80 on taxis."
• "Took the car in with a leak (engine coolant) it constantly needed filling up instead they did an oil leak replacement which cost £450."
• "Charged me £400 for a fuel pump timing kit but only put on 2 tensioner and 1 belt took them 5 months."
• "They returned my car with a £1300 bill and suggested it was damaged beyond repair and that i should sell it."
• "Paid for diagnostic. They told me the timing chain had jumped and tried charging me 3.5k for a new engine."

Professionalism

Pros:

• "All the staff members at the garage were very friendly and professional."
• "Guys you are legends, thank you so much."
• "The team at Parkside Garage, their work, and their garage are professional & keep their customers in mind."
• "Darren gave me excellent advice on just what it needed he fitted all genuine VW parts and had me back on the road in 2 days which I was over the moon with."
• "These guys are super amazing, came in with my wipers front and back not working, within 5 minutes they had it sorted."
• "They were incredibly lovely and hard working."
• "Everyone is so patient and friendly."

Cons:

• "You’re a liar."
• "Loyalty means nothing to Parkside."
• "No other garage in Leeds would have such disregard for a long-standing customer."
• "Wouldn't trust these guys at all, got my car back in the most disgusting state."
• "Very threatening as well."
• "The injector specialist said that 2 different size seals had been used, neither of which fit properly, also one of the injectors had 2 seals- one on top of the other 'fitted' this did nothing to seal the injector correctly."
• "Because they failed to compare removed parts, were dishonest about the bin being emptied and not informing me they had not fitted the shocker sleeves i will not be going back."

Trustworthiness

Pros:

• "Parkside are honest upfront and don't charge the earth."
• "If you want an honest garage, this is the one!!"
• "They are very honest with you and will quite happily tell you if a problem is not worth the cost of repair."
• "He advised me to go to Vauxhall as he thought it was a warranty issue. He charged me £0 and he was correct, all fixed for free!"
• "I can’t thank them enough because they are Very Honest."
• "Finally found the Best Garage You can trust."
• "Honest and super friendly staff, kept me updated every step of the way and dealt with my RAC warranty no problem!"

Cons:

• "Absolute con artists will not be using again!"
• "They'll squeeze every penny they can out of you."
• "Do not use this garage they are rip off people will never go back to them."
• "Don't quote amounts that aren't correct."
• "Parkside no doubt pretended to not reach Hyundai so they wouldn't have to go back on the quote."
• "Terrible garage. Took my money and didn't do the DPF cleaning job they promise they will do."
• "I went there to fix my car I had bmw 3 series and I had dpf problems... the engine management light came up on I went to a different garage and they said the dpf has not not even been touched."