Mobile Gadgets UK Reviews Summary

Category: Mobile phone repair shop Birmingham

Address: 14 15 Henrietta St, Hockley, Birmingham B19 3QD, United Kingdom

Phone: +448007723427

Rating: 4.7
based on 165 reviews.

Quality of Service

Pros:

  • "absolutely fantastic work from the guys here 10/10 would recommend to anyone else."
  • "They fixed my screen and also manage to repair the screen on my samsung tablet seamlessly."
  • "They came out the same day and within 45 minutes it was fixed."
  • "Had a cracked screen on my iPhone 8 Plus, replaced, great price, excellent service."
  • "managed to bring life to the phone and all my data is still there."
  • "The screen that was installed was superior to the screen I had on before (which was replaced at a different place)."
  • "Repaired smashed screen on my iPhone very quickly and provided me with a free screen protector."

Cons:

  • "Turns out they can't do it, or can't get the battery, or whatever."
  • "I just replaced the screen from you. But the screen is very poor quality. Wherever I press the screen it left a mark on screen for some time."
  • "Got my phone 'fixed' and not even a few hours later it had stopped working, the warranty that they supposedly come with is just a lie."
  • "Horrible service. I brought my phone to them for the replacement of the broken screen and they returned my phone back worse than before and with the screen loose."
  • "They completely ruined my Apple Watch series 6."
  • "the original parts have been removed!!!!"
  • "They fit a faulty screen as well as reinstalled the phone's speaker wrongly."

Customer Service

Pros:

  • "Comes with 6 month warranty which was a bonus."
  • "They are reasonably priced and fast working."
  • "Fantastic customer services. They were very polite, friendly and professional."
  • "Excellent service and very friendly people."
  • "The service from this company is excellent."
  • "Very professional and great value for money, thank you again."
  • "The man was very kind and friendly and went above and beyond what was asked of him."

Cons:

  • "Thank you mobile gadget for wasting my time, money and for breaking my ipad."
  • "I have lost my confidence in this company. And I would never recommend this plague to anyone who is in need of their devices being repaired."
  • "The guy is rude and unprofessional, not to mention he gives your phones to another guy to repair."
  • "When we went back to discuss the third party report. The attitude and customer service skills were diabolical."
  • "Mobile Gadgets have good customer service because they know they are selling you faulty products, they are not to be trusted."
  • "I believe their customer service is not at all at UK standard level."
  • "I have not received the phone back and communication has been slow, patchy and contradictory."

Value for Money

Pros:

  • "They are a definite go to. Thanks guys."
  • "Good price, and they ensured I wouldn't run into my problem again!"
  • "you wouldn’t even know it had been obliterated and they put a screen protector onto great value very professional."
  • "I would definitely use them again and would recommend."
  • "Dropped into the store unannounced, Mohammed sorted my phone straight away, charged me a VERY reasonable price."
  • "Great speedy service, my phone was booked in on the day of inquiry, it only took 30 minutes for my phone screen to be fixed."
  • "The price they quoted was so good, especially considering it was a callout!"

Cons:

  • "I even recommended it to my family and friends which I will never do again, instead i warn everyone who has an I phone not to come here if you do not want more damage at a higher price."
  • "Because of this shop i have had to pay double the amount."
  • "I am now left £55 out of pocket with a fake screen with a big blob of ink in it."
  • "Complete waste of money."
  • "DO NOT GO HERE!!! Avoid avoid avoid!!! Take your phone to the official repair not these scammers."
  • "I visited this store for a replacement screen which cost £55 (apparently a special offer just for me). They claim this would be done in a few hours however it took 2 days for me to get the phone back."
  • "I was quoted £65 for my switch to be collected from my location and the screen to be replaced remotely, however there were some issues and a new screen had to be ordered."

Reliability

Pros:

  • "Will definitely use them again if I find myself if that predicament!"
  • "They visited me, had my phone for no more than half an hour and it was done."
  • "help with Repairing my phone while it waited all done in front of my own eyes."
  • "I really appreciate and recommend mobile gadgets uk for mobile repairing."
  • "they kept me informed as to the progress and the next day they had it working."
  • "Highly recommended."
  • "I would definitely recommend this company for mobile/gadget repairs. Excellent customer service and great technical skills."

Cons:

  • "I now have trading standards looking into this.."
  • "I have been looking for a phone repair place and struggled to find anything for a reasonable price."
  • "I had a bad experience booking an appointment with another place and waiting for over 2 weeks for the parts to arrive."
  • "They promised that their screen is a quality replacement and that it has warranty till 4 months and if it goes wrong, they will replace it. However, when I return the phone after 2 weeks and explain the issue they refused to fix it."
  • "Been chasing them ever since and have avoided me."
  • "the glue had not had enough time to set properly or was not clamped down for long enough as not a flat finish, the replaced screen is raised at one of the edges."
  • "Will never return here again!!!!"

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