Tech Medics Reviews Summary

Customer Service

Pros:

• "These guys know their stuff. I've used them a few times for various problems with our iPhones and iPad, and their service has always been quick, knowledgeable and reasonably priced."
• "The guys in this shop couldn't be more helpful and do such a good job."
• "I will be recommending you to whoever needs ya. Top guys. Keep supporting local businesses. Keep up the good work."
• "Polite, informative and communicative."
• "Very friendly, excellent pricing/comms/invoicing and speed of installation service."
• "Thanks to Marcus (St Albans) for the screen repair last Monday, all done in 20 minutes whilst I nipped to the shops and nice to have service with a smile."
• "Happy to say I will be returning here if I ever have any issues with my phone again. :)))"

Cons:

• "They refused to take any responsibility. Recommended I cut my losses and buy a new phone."
• "One word of caution the website prices shown can be a little out of date."
• "the owner is VERY unprofessional."
• "Saw their shop window all smashed up, looks like I wasn't the only one displeased with their handy work."
• "The man I spoke to was so rude and I felt so upset and embarrassed as I walked out of the house as he had mocked me in front of two other people sitting in the room when I hadn't said a technical term correct."
• "shocking service and the owner is VERY unprofessional."
• "He wouldn't even consider the fact that he could be in the wrong and simply laughed it off, said he can't replace unless I pay full fee again."

Repair Quality

Pros:

• "However despite all the odds they repaired the charging port without cracking the screen and did a great job in a couple of days."
• "got a call within 20 minutes to say it was fixed."
• "All were carried out to a high standard and all were actually charged lower than their estimate."
• "An amazing, genuine, trustworthy and reliable guy with expert knowledge about all smartphones and tablets! Quality repair beyond expectation at very reasonable prices."
• "Great service! Dropped phone in with a smashed screen on Friday morning & collected it next day."
• "Fantastic repairs. Knew the issue with my phone instantly and quoted me a very fair price (3x lower than Apple repairs). New screen and fixed circuit board issues in less than an hour."
• "Really happy with the original screen repair after another company did a cheap botch job."

Cons:

• "told my younger brother he got an original genuine screen which turned out to be cheap with display faults."
• "Overcharges on cheap parts, and never any stock."
• "Saw their shop window all smashed up, looks like I wasn't the only one displeased with their handy work."
• "He insisted he would only fix it with that additional cost as well as telling me the camera needed replacing as well despite it having no crack or noticeable damage on the exterior of the camera so I declined because at this point it felt like they were just trying to charge me more than what is strictly needed."
• "Only useful if you need a screen replacement or remedial easy repair. Phone needed some internal damage repaired. They couldn't do it."
• "They messed up the port on my iPad while fixing the screen, was not able to charge the iPad!"
• "Finally received phone after 4 days and the screen broke two days later in my pocket. Called the store to explain the situation and they told me that it was my fault and I'm lying to them."

Value for Money

Pros:

• "The honest professional attitude and unbeatable prices are why I would highly recommend this company to anyone who has a gadget problem."
• "Great service. Popped in today, fully expecting to pay £40 to have my non-functioning charging port replaced. Turns out it was clogged full of fluff - they cleaned it out in 5 minutes and charged me nothing."
• "Brought my long time broken iphone this morning. Picked it up 30 minutes later, all fixed. 55UKP."
• "If you have apple devices outside of warranty bring them here. Faster, cheaper, better service with genuine parts."
• "Free parking too, no town chaos, quick in and out etc. Will use them again."
• "they fixed very quickly and at a very competitive price."
• "New one fitted whilst I waited... all for 40 quid and a six month guarantee to boot."

Cons:

• "slightly on the expensive side but it's worth it."
• "really really disappointed with the service here initially when i first got my iphone screen fixed the service was amazing. I paid 55 pounds to get my iphone fixed, a month and a half had passed and the front of my screen had literally come apart."
• "But again its been 10 days and I continue to be told excuses for why I have not received my ipad."
• "would not recommend will never use again and I will recommend other people not to use them."
• "Phone was returned in a filthy state and after a clean up I found they had scratched the screen."
• "Took my phone in for repair, was to come in next day to get phone. Came in to phone not repaired, wasted money driving there when they could have called."
• "Do not use this company."