Crêpeaffaire Reviews Summary

Staff and Service

Pros:

• "Dedicated and passionate GM who took the time to engage with us."
• "The staff are always cheery and Lotte especially makes great crepes."
• "The staff were so lovely, even though we came at a particularly busy time."
• "Staff are really nice and friendly. The lady who served us, is a real gem."
• "The staff was super friendly, polite and really welcoming."
• "Service was quick and very good with all staff and the manager really helpful and polite."
• "The staff is a team of angels, always smiling, up for a chit chat and extremely flexible with your order!"

Cons:

• "Staff obviously not allowed to bring food to tables even when it’s completely unreasonably close."
• "Manager seemed overly stressed and kept on banging on about the app, we were told this was the only way to order."
• "I ordered a savory crepe, and it had fake egg inside it, like some kind of egg substitute with no warning in the description. It did not taste good."
• "We were refused seating due to a “booking” which was a lie, as that only came after the manager the other two members of our family entering the shop wearing a head scarf."
• "Alright place but we were asked to leave after half hour because apparently it was too busy because it was a weekend."
• "When I received the crepes, there was a hair in the food and when they remade it, they got the order wrong again and gave me a completely different order."
• "Then we were shouted at by her son from behind the counter screaming at us from across the shop telling us not to speak to his mum or else we must leave the restaurant."

Food Quality

Pros:

• "Their crepes are amazing (I truly recommend the Nutella/strawberries/ cream one)."
• "The best crepes I’ve ever had."
• "One of the best crepes I’ve had in Cambridge!"
• "Delicious and well presented food."
• "We had the savoury crepes and it was delicious!"
• "The food delicious."
• "The crepes were incredibly doughy and soft, paired with the sweetness from the slightly cold strawberries, gorgeous vanilla ice cream and luscious banana was a symphony in my mouth."

Cons:

• "Decent, crepes good but by the time they are served they were already cold."
• "The table next to me said the sweet ones are too sweet."
• "£6.95 for the smallest waffle I’ve ever had."
• "The crepes which this place is famous for are not that good at all - we ordered 2 - one with Nutella and one with Belgium chocolate. The first was overdone and the second was raw."
• "Way way overpriced (£5 for lemon and sugar on a crêpe?!) and the hot drinks aren't anywhere near hot enough."
• "The savory crepe is one the salty side. I tasted some grains of salt occasionally."
• "Food: The crepes are alright, not fancy and could provide more choices. Feel it’s over priced just for a crepe."

Atmosphere and Location

Pros:

• "Great value for money and a lovely atmosphere."
• "Great people, music and vibe!"
• "It's a cozy little place with a good atmosphere and friendly staff."
• "The atmosphere was so cozy that I didn’t want to leave the place 😅The view outside of the window was great."
• "Lovely, warm and relaxing place, nice soft music."
• "The music is a vibe. Wonderful place, I really recommend."
• "Great location and vibe – the seats along the street have a nice view overlooking Round Church."

Cons:

• "I've visited the place a couple of times... It was so uncomfortable that we decided to leave. I am not coming back to this place ever again."
• "A bit on the expensive side, we were the first customers in the morning the place wasn't as clean as we expected it providing it was early morning and it should have been cleaned from the day before."
• "The inside of the restaurant was not very clean."
• "The toilets were dirty, the tap was running and wasting water, and the woman who made and brought the waffle to our table was not wearing a mask right in the middle of the COVID-19 pandemic"
• "I think the clean-up could be greatly improved, as we often have to share tables with the tableware and litter left from previous visitors."
• "The bathroom was also out of order."
• "No one was receiving us and a long table wasn’t cleared at all until we sat there for 10mins and asked if we can order."

Payment and Ordering Process

Pros:

• "Was told to order through the qr code, which was easy to use."
• "The service is really good. You effectively get table service in the store."
• "We liked the app, for ordering, which was easy to use."
• "The orders are managed by an app to help social distancing so it is absolutely perfect in these uncertain times."
• "Very quick and very tasty, friendly staff and great flavour."
• "Table service is friendly."
• "Crepes were delicious. Not keen on having to order through an APP, which did not work and then had to order the old fashioned way with the waitress."

Cons:

• "We tried to use the app to order, but neither the signal nor the wifi was great."
• "Wanted Crêpe to go... They don't accept cash."
• "First of all, there were four employees, but we waited for more than ten minutes just to take an order."
• "Their services were bad and the employees were just chatting, completely ignored the customers."
• "Ordered the kids menu on the table after confirming with one nice waiter, but were told off while eating by a different waitress for doing the aforementioned."
• "Pay before you eat, tables dirty."
• "Really disappointed that they didn’t have vanilla for the vanilla latte coffee and they decided to just bring me a latte but charging me the supplement when we ordered through the app, instead of offering to give me a partial refund."

Special Dietary Options

Pros:

• "They have gluten free and vegan crepes and they taste just like normal crepes."
• "In addition to standard crepes they do vegan ones and buckwheat ones that are made without gluten containing ingredients."
• "Gluten and dairy free taken very seriously with no compromise on indulgence or increased cost."
• "Amasing super tasty crépses, and also vegan friendly and gluten free!!!"
• "The vegan options are amazing, however on our visit there was no vegan ice cream so we chose another topping as a replacement to go on our crepes and we couldn't have the smoothies we ordered."
• "Lovely gluten free crepes."
• "Delicious crepes for vegans! Really worth a visit for breakfast or brunch."

Cons:

• "NOT GLUTEN FREE Even though they advertise their gluten free options, they use the same surface to make their regular crepes, making them contaminated and thus not suitable for celiacs."
• "Vegan brownies are packaged, not homemade, that’s why I did not try them."
• "The flood was good quality. I got the chicken crepe as it was the only halal option. It was very nice. But needed more chicken."
• "Also Thai halal certificate."
• "The staff were very helpful about what was and wasn't suitable."
• "Food was fresh and vegan options plentiful."
• "The gluten free options are so tasty."