Creams Cafe Cambridge Reviews Summary

Quality of Food

Pros:

• "The dough for the pancake was delicious and the waffle was airy but crispy and also delicious."
• "Food was flavourful and amazing."
• "The sundaes were too pretty to eat."
• "The children loved the different choices of Crepes, waffles, and ice cream sundae."

Cons:

• "For £2 of toppings we had four individual rolos and one (1) jammy dodger biscuit. That was an absolute joke."
• "They also forgot some of our toppings that came with the icecreams as stated on the menu."
• "The portion of ice cream they now offer is an absolute joke."
• "The Speculoos Crepe tasted much different than plain bread with minimalistic portion of the Lotus Biscoff sauce."
• "Ordered twice, both times the cookie dough was hard and dry."
• "The large scoop shake separated and was something that looked like sweet brown water underneath a layer of wired foam."

Service

Pros:

• "The guys were kind enough to make a customised order."
• "The staff were super friendly and professional, they showed us to our booth and made sure we had all that we needed."
• "The service received from Oliver was outstanding!!! He is very welcoming, polite, and helpful."
• "Our waiter was really attentive especially when I explained that I was lactose intolerant."

Cons:

• "Overpriced and slow service."
• "Service was minimal and I ended up taking the bill to the counter myself to pay."
• "The guy taking orders was incredibly rude and unwelcoming."
• "Service level is below standard – we ordered a cake slice and a milkshake each and it took 16 minutes to get the cake."
• "Service was gart but prices were ridiculous."
• "Staff made us feel really uncomfortable. Our server was unwelcoming."
• "We waited for 15 minutes before I had to ask someone to serve us."
• "They got our order wrong. My husband found a bit of plastic in his ice cream."

Price and Value

Pros:

• "Prices very good also."

Cons:

• "We were charged far too much for what we ordered, £50 for three icecreams. Absolutely insane."
• "Toppings were £1 each, so we didn’t go crazy as we were expecting a lot (plus the price was already too high)."
• "I think I now have diabetes. Worth it. Discretionary service of 10% is unnecessary."
• "Don't go to Creams unless you have nothing to do all day but wait to be served and enjoy being treated like an inconvenience when served by the staff!"
• "Went in at 5pm on a Saturday. Place was empty, shown to booth by a lacklustre member of staff - apparently giving us a menu was too much like hard work."
• "The cheesecake was OK but the smallest portion I actually sent it back for to be swapped."

Ambiance and Cleanliness

Pros:

• "The restaurant is in a great location right next to the cinema and above the bowling alley."

Cons:

• "Chewing gum was stuck to the side of the booth and staff were standing there like a couple of zombies."
• "They should focus a bit more on cleaning the tables as a lot of them still had the dirty dishes of previous customers on them."