Citygate Škoda West London Reviews Summary

Customer Service

Pros:

• "Alex was super helpful and polite."
• "Thank you to Pavla for your time and patience when we visited Citygate yesterday."
• "Chris and Joe were brilliant throughout the whole sales process."
• "A special thank you to Paul Williams who went above and beyond his duty."

Cons:

• "Try to contact with them asking about progress 20 times no one answered the phone!"
• "I could not get in contact with them however hard I tried, with emails and phone calls consistently going unanswered."
• "Unprofessional set up. Lack of professional and knowledgeable sales staff."
• "Very rude staff. We were here to buy a car but the way they act so rude and we change our mind to go somewhere else."

Repair and Service Quality

Pros:

• "The car went in at 8am and works had commenced at 5:30pm. All that hassle for a tyre change..."
• "Just took our Enyaq into Skoda Citigate West London for a service and some repairs and the service was faultless."
• "Visited these guys on Saturday to buy a new Skoda Enyaq and what a great experience."
• "Fanatastic experince start to finish, atmosphere after sales was best I’ve seen, very professional."

Cons:

• "Their approved used cars are not serviced based on their own guidelines, so expect to be on the hook for unexpected costs."
• "We bought a skoda Kodiaq 5 months ago, have had multiple issues with the car, Including a missing rear passenger seatbelt!!!!"
• "Had my vehicle 7 days for an oil service. No communication to let me know I won’t have it for the weekend."
• "Horrid service. Unprofessional untrained staff. Was supposed to be in for a major service, handed the car back to me within the hour."

Communication and Updates

Pros:

• "From two weeks before the car went in they were in touch to check and double check exactly what we thought needed to be done."
• "I had a small issue at my end where in I reached out to Chris expecting it to take some time but Chris was really empathetic."
• "Thank you again, it's much appreciated."
• "Slight delay in car being ready but fault discovered and replaced and kept informed by Joe Keenoy the whole time."

Cons:

• "Left my car for repairs under warranty. Tried to contact them asking about progress 20 times no one answered the phone!"
• "When we arrived we were greeted by Joseph Keenoy (Sales Executive), who was friendly and attentive and explained the whole process."
• "Trying to contact to offer to pay them money for a new Skoda maintenance contract. These guys are impossible to get a hold of."
• "After owning this car since the end of March I’ve had nothing but issues with it and now it’s back to my local dealers for the 4th time."

Sales Experience

Pros:

• "Visited these guys on Saturday to buy a new Skoda Enyaq and what a great experience."
• "Chris and Joe were brilliant throughout the whole sales process and I am delighted with my new Karoq."
• "Collected my new car yesterday and the handover couldn’t have gone any smoother. Excellent service from order to collection."
• "Made a recent visit to this branch to purchase a 21 plate Skoda Superb. Shah made the experience very easy."

Cons:

• "My anticipation for a positive experience with Citygate West London as a car dealer unfortunately didn't materialize."
• "Don't ever buy a car from this dealership. The service is very poor, lots of mistakes and the management is the most unprofessional."
• "By far the worst car dealer I have had to deal with. Don't be fooled by the fancy showroom."
• "Awful service from the sales guys here especially Alfonzo."