MFA Bowl WHITSTABLE Reviews Summary

Bowling Lane and Equipment Quality

Pros:

• "The lanes are probably the best kept part of the place."
• "Bowling alleys got a little stuck sometime but the boys were so vigilant."

Cons:

• "We were on lane 3 and after 45 minutes on one lane and approx 15 visits to the staff as pins were not resetting correctly we got moved to lane 1, same issue."
• "Pins at this bowling alley are malfunctioning repeatedly. Had to ask for help 5 times in 15 mins because pins stuck and wouldn't reset."
• "We took our kids here for their first bowling experience... Our lane was faulty from the beginning."
• "This bowling alley used to be one of the top centres in the area. It is now dark dingy and run down! The lanes have zero oil on."
• "Half the lanes are closed, it is very dark inside, lots of technical issues."
• "We complained and had complimentary drinks. We do appreciate the position they are in with old design machinery to replace the skittles."
• "The lane we were at the bowling balls were covered in lots of oil, so much so we had to use kitchen roll to clean them."
• "The lane next to us broke so they shut our lane off as well for 20 minutes and said they would add time on at the end."

Customer Service Experience

Pros:

• "The staff are amazing and a real laugh to get along with. They will help you find the best deal to suit your party."
• "Staff helpful enough, but so many issues with the bowling alley itself."
• "Staff were very welcoming and chatty. Good price too."
• "Staff were really lovely and very friendly which made the evening a lot more enjoyable."

Cons:

• "I asked for more time given the good 15-20 minutes wasted and they said they could only do 5 extra minutes on their system."
• "The only refund we could receive is a voucher to play again (not really fixing the problem) and totally unhelpful if you are a visitor."
• "Was told that the manager wouldn’t do anything about my complaint so not worth complaints by the staff."
• "The manager refused to give us a refund. Wouldn’t recommend."
• "Don't bother wasting your time or money, very run down facilities, lanes damaged, balls unsafe due to big chunks missing round finger holes etc and Manager very flustered and unhelpful."

Ambiance and Facilities

Pros:

• "LOVE IT yes it needs a serious revamp and doing up as some lanes are a bit broke but considering the fact that I have have multiple birthday party’s and celebrations here it’s always been fun!!"
• "I love the MFA. I make sure to visit at least twice a year and look forward to coming back this evening!"
• "Brilliant place we really enjoyed it!! Booked for a kids birthday. It is not the most modern but has a lovely homely feel with bar and arcade games."

Cons:

• "This place is in a state, back to the late 80's, as you walk in the place the carpets are all discoloured the arcade machines don't work only the boxing machine works."
• "The worst bowling alley I have ever been to! Half the lanes are closed, it is very dark inside, lots of technical issues."
• "Very poor - avoid. Outdated failing equipment. Our lane kept stalling and had to be restarted."
• "The whole place needs a clean, especially their balls. After handling their balls for half an hour our hands were filthy."
• "A disgusting, run down dank hole; They are serving alcohol in a child friendly environment.."
• "This place is just a dank hole, the staff are rude, nothing works. 3 of the bowling lanes were closed."