GetGeared Leatherhead Reviews Summary

Customer Service

Pros:

• "The service was exceptional!"
• "The staff are always friendly, knowledgeable and helpful."
• "Katie who could not have been more helpful and sorted it out with no problem reassuring me they were happy to help."
• "A great store with a vast range of goods, let's face it, there are plenty of bike stores with great products HOWEVER, this store has the BEST customer service."
• "Excellent customer service! Everyone I interacted with was so helpful and nothing was too much trouble!"
• "Best service I've ever had in the retail area 100% recommend get geared for their fun personalities and their great knowledge."
• "All the staff are a pleasure to chat to and offer honest advice about products they know and often use themselves."

Cons:

• "Placed an order for next day delivery..and two days waiting and no goods."
• "Don't use this company as if you're lucky you will get your goods if not you will get used or damaged goods and they will not refund you no matter what they say on their website."
• "Staff were standing at the counter and never bothered approaching me."
• "Worst experience ever. I always had to chase customer service and felt I was lied to and the emails were full of platitudes."
• "Very poor customer service, not a call, nor an email explaining why my items were out of stock."
• "The shop may be great but I used the website and my experience wasn’t good."
• "Don't order anything online, very poor customer service."

Delivery & Stock

Pros:

• "Just like to thank GETGEARED for going above and beyond on my order."
• "Bought an R3 Kriega WaistPack, order was received within 2 days on standard shipping."
• "Ordered Thursday arrived Friday. Well packaged and goods as described."
• "Delivery was prompt and he’s very impressed with the gloves- which were tested only this morning (3hour trip on a cold, crisp morning)."
• "Their delivery is top notch as well two of the items I bought were not in stock at leatherhead but was in stock at Leeds and they got me 24hr tracked delivery."
• "Saturday morning rolls around and my trousers arrived in a well-packaged box."
• "Ordered items online for purposes of getting onto my first bike and couldn't be happier with the service provided. Items arrived extremely quickly and even came with a lovely hand written thank you note."

Cons:

• "Ordered a pair of biker boots which were supposed to be in stock and next day dispatch. Four days later checked the order and it said 'Pending fulfillment'."
• "Over 2 weeks after placing an order and the items had not been dispatched."
• "If that's not bad enough had to chase them on the 23/6/21 as I had still not received my refund."
• "Ordered 3 items all shown as 'in stock' paid for 'next day delivery', a couple of days later I get a mail telling me one item is not in stock."
• "Ordered a held rain jacket, put 1st class delivery, still waiting over a week."
• "Ordered two items and paid extra for next day delivery, five days later I contacted GetGeared to find out where they were only to be told that one of the items was out of stock."
• "Still waiting for refund 2 weeks later and nothing!"

Product Quality & Selection

Pros:

• "All whilst matching the online prices of competitors."
• "Their Rev'it Lombard 2 jeans, they look good and they have double protective materials!"
• "Get Geared always provide a wide range of quality gear for every style and level of riding at a reasonable price."
• "The store has an excellent variety of motorcycle gear. They stock quality."
• "Was excited to receive my new RST boots from Get Geared. Great service and delivery and the boots bought in the sale were great quality."
• "I always get my biking gear at GetGeared because the prices are as good as you'll get anywhere."
• "The gear that they sell is pretty good quality at a reasonable price!"

Cons:

• "Horrible Experience - I was even told by Kriega to avoid!"
• "Boots I received leaked (Forma Adventure Low) and I was refused even a partial refund."
• "They seemed to have a fly infestation too which was really annoying so left without purchasing anything."
• "Sadly, I just didn’t find them comfortable."
• "Think before you buy! Unlike the other well known and reputable online bike gear shops, Getgeared returns policy and customer service is terrible and shocking."
• "I have no idea what is going on now! I placed an order for a pair of boots to only wait 4 weeks to be told we don't have them in stock."
• "But for a helmet they supposed had in stock they could never get to the branch."