H Mart Reviews Summary

Selection and Variety

Pros:

• "Huge selections available and they have one of the best fishmongers around."
• "Loads of stuff to buy and opens new doors to foreign people wanting to try real Korean ramen and loads of snacks etc."
• "Big supermarket with full of Asian foods and stuff."
• "Very big store, with a wide selection of everything from Korean food to Japanese, Chinese and Malaysian plus more."
• "Very well stocked with Korean and Asian items."
• "Great selection of Korean, Thai, Japanese, Malaysian and Chinese foods."
• "Ooh my God, the variety of goods sold are amazing! The veg and fruits all look really fresh."

Cons:

• "It can get a bit crowded. It loses a star, especially during Covid."
• "It feels a bit chaotic, but certainly carries a wide range of stuff."
• "The aisle are small and everything is very cluttered, which can be overwhelming if you're looking for something specific."
• "It's quite narrow around the aisles but otherwise it's ok to get about and everything is on one floor."
• "Even though the products are within the dates, still you can find really not fresh food...!!!"
• "Unfortunately Chicken katsu had white molds on it."
• "The Fish Section stinks so badly, unbearable smell...!!!"

Customer Service

Pros:

• "You’ll make us shoppers proud by turning friendlier to the environment."
• "Very helpful also."
• "Staff were really friendly and helpful."
• "The staff are friendly and always busy refilling stocks."
• "The staff were soooo friendly and helpful I'm so grateful to them."
• "Super friendly staff make it a must visit."
• "The staff have always been friendly when I've visited."

Cons:

• "Regularly shop here but the service quality of the staff is becoming appalling and disgraceful."
• "As one of 2 big Korean Supermarkets in the whole of London, you would be surprised to know that they hiked up the prices to a point where you don’t want to buy anything."
• "To Anyone who is black or person of color be prepared to be followed by security no matter what you wear."
• "Since this tragedy happened I have never returned to this horrible shop as they never came back to me to say sorry."
• "Just Rude RUDE RUDE Behaviour!!!!!!!"
• "Customer service is terrible, no greetings at all."
• "The security guard decided to follow me and my father around the store from the minute we entered."

Pricing and Accessibility

Pros:

• "With almost most reasonable price in London."
• "Considering its all imported I think the prices are very reasonable."
• "Free parking as well"
• "Prices seem reasonable, especially as most things are imported."
• "Prices are reasonable although speciality products are at expected cost given the rarity value."
• "Essential Korean staples like barley tea bags and red pepper paste are well stocked and sold at affordable prices."
• "Wow, just Wow! Large selection of Asian foods, specialising in Korean brands too. Quality produce, and snack sections. They even have Korean beauty products which was a major plus. Prices were reasonable too."

Cons:

• "Only problem is the higher than usual price."
• "Items there are generally more expensive than in other supermarkets, and prices have gone up."
• "Especially shocking was the price of fruit and veg available in Foodwrld or Asda/ wing yip 20% price difference like for like product."
• "Most of the Items are bit expensive compared with other supermarket."
• "Come here regularly because no other options in the neighbourhood, store is clean and products are fresh, but their prices are too high."
• "This is a big warehouse supermarket with all Asian imports. But be prepared to pay a very hefty price. Everything is expensive here and expect to spend a lot of money."
• "Used to great deals on snacks and instant noodles. But due to its increase popularity now with the Oriental community I find it over crowded at times and has very little value for money on their products."

Facilities and Cleanliness

Pros:

• "Parking is plentiful although weekends can be busy - turn right to park if you can’t find a space left."
• "Place is bright and clean."
• "Store is always clean."
• "Huge parking lot."
• "Good parking sight. Busy and popular."
• "Easy to get to, ample parking."
• "Free parking (but quite full)"

Cons:

• "Parking lot is a disaster at night. There are empty slots in the far end but cars just waiting in the entrance."
• "It is just a bit far from the underground station, you need to walk for about 20 minutes."
• "Very well-stocked but very busy and the aisles are narrow so it wasn't a pleasant shopping experience trying to get around the store."
• "Just be prepared to spend loads of time as everything is in another language so gets a little difficult to understand what is what."
• "Staff are not friendly, the floor is never clean, clear unsafe practices happening all thr time."
• "The only issue is parking as the aren't enough spaces and the furthest end of the car park is very difficult to manoeuvre in."
• "But ATM charges £1.75 for withdrawal from debit card."