"Overall my experience was good and I was more than satisfied with the professionalism and interaction with the team."
"Really cheerful and helpful guy on the desk."
"Very friendly people very appreciatively customer service is at a high-level good approach to customer communication with customer's they look after their customers and resolved issues as soon as possible."
"The office staff were friendly and kept me informed throughout the whole job."
"Staff despite being run off their feet with the phone ringing and customers coming in, were friendly, welcoming and were very responsive with any queries."
"The staff were also friendly and explained everything in a way that made sense to someone that didn’t know about cars without making me feel stupid."
"Friendly polite staff, make you feel welcome."
Cons:
"Worst ever customer service and sub-standard workmanship."
"Clearly the front of house element of this Kwik Fit is understaffed leading to delays."
"The service here was shocking!!! I'm a disabled motobility customer drove in to be told I had to wait 3 hours to put air in my tyre."
"The guy who lost his temper should not be in a customer environment."
"The guys that work in the office really looked like they didn’t want to be there at all."
"Very poor experience, had my aircon regassed."
"The guy at the reception was like he swallowed a cactus... no empathy, no smile, grumpy, no sign of customer service."
Efficiency and Timeliness
Pros:
"Visited today for a puncture repair and I was seen instantly and driving away within 15 mins."
"I was attended by Mr Ian. He was very professional and helped me out to get my car fixed earlier than my appointment time."
"I can’t thank Dave, Allen, jay for keeping me with what’s going on and getting it sorted so quickly!"
"They even MOTed my car for me even though they weren't sure if they had availability."
"The team here are really good and had me sorted with a new tire inside 40mins."
"They squeezed me in and sorted me a new tyre, getting me on the road when otherwise I was stuck for another day."
"I had a flat this evening. I phoned them up and asked them if they could fix it if I dropped the wheel in. They could have easily turned me away but they sorted it out for me and I was on my way in ten minutes."
Cons:
"The staff were pleasant enough but it took 1hr 45 mins to fit two new tyres and adjust the wheel alignment."
"Time!! Having been to kwik fit I was told 1 hour which ended up 2.5 hours with no explanation or apology."
"I booked my car in for 10am for the brakes to be checked. Four hours later when I went back to the garage I saw four workmen having a chat in their reception room."
"Had a 10am booking for 1 tyre change. Car driven onto ramp at 1045. Job finished 1105."
"Once they have your car they consider it acceptable to keep it for hours (in my case days)."
"It's taken an hour and half to change 1 tyre."
"It took 1hr 45 mins to fit two new tyres and adjust the wheel alignment."
Quality of Work
Pros:
"Highly recommend this branch. Great job!"
"These guys are completely professional and extremely helpful."
"I am very pleased with the work that was done to an extremely high standard."
"Just had my car in for MOT. Leo, the centre manager, and his team were brilliant."
"Fantastic customer service and they were transparent about all the options available."
"I’ve been using the team at Bletchley for 20 years. Cannot fault them."
"My tyres were replaced efficiently and I was back on the road in no time."