Clayhall Dental Care Reviews Summary

Appointment System

Pros:

• "It's very easy to book or amend appointments and I love the text message appointment reminder."
• "Evening and weekend appointments are available on certain days which is great."
• "It was really easy to get an appointment and the practice is open til late on certain nights which is super convenient if you’re working during the day."
• "I needed an emergency appointment which I messaged a day before and received amazing service over text."
• "We are able to get an appointment with ease and often at short notice."

Cons:

• "On top of which I have today been given a fourth appointment, yes a fourth appointment to finish the job."
• "But now I feel that they are not concerned as they have my money. I will not pay up in advance in future. So much for trust."

Clinic Environment

Pros:

• "The waiting room and consulting room are kept clean and tidy."
• "The place is very clean and it has got a homely environment."
• "Surgery was immaculately clean as you’d expect."
• "Clinic was clean and 5-star hygiene."
• "The treatment rooms are modern and so clean."

Cons:

• "She said it was way to strong for my mum. So she had to pay for another type of mouthwash."
• "Then he said she had an infection, prescribed her some anti-biotics and a mouthwash... after calling the dentist they said she didn't have to take it!"

Staff Professionalism

Pros:

• "The whole team were great very professional."
• "The team are really friendly from the reception to my dentist!"
• "Dr Jutla is very patient and thorough, he explained everything very clearly and gave lots of really important preventative advice."
• "Dr Jutla has been brilliant! Without mentioning other local dentists, Dr Jutla has rectified previous work which was below par."
• "Dr Jutla is highly skilled and great at the dental work he carries out."
• "Dr Jutla was very professional and explained everything as he went along."
• "Both the dentists i saw, Dr Sadra and Dr Jutla made me feel at ease and comfortable with my insecurity."

Cons:

• "The dentist she got, was very pushy for her to have lots of work done, resulting in a quote over £1k!"
• "When she asked him questions, he was rude and unhelpful in his answers."
• "But defo wouldn't trust the dentist!"
• "Is this how Clayhall dental practice now treats their patients of years?"

Customer Experience

Pros:

• "I had a great experience with Clayhall Dental for my teeth whitening and ICON treatment."
• "I will definitely be going back to see him and will be recommending him to my friends!!!!"
• "I am able to get perfect teeth and this gives me confidence for smiling and meeting people."
• "I felt at ease, comfortable and ready to explain my pain and get examined."
• "I’ve never felt calmer, I'm terrified of Dentists but Dr Shanks has given me the confidence."
• "I just wanted to say a massive thank you to the Clayhall dental care team, by far the best dentist I have ever been visited in Ilford They are friendly, efficient and reassuring."
• "I'm an extremely nervous patient, but since finding Dr.Mani, with his patience and support, I don't have to suffer anymore."

Cons:

• "NEVER EVER EVER been to a dental practice with such a RUDE, unwelcoming infact cruel, receptionist."
• "The dentists are great but unfortunately the receptionist need training on how to talk with people."