Specsavers Opticians and Audiologists - Eastbourne Reviews Summary

Staff Service

Pros:

• "All staff are polite and go through all the steps so you don't feel lost."
• "The staff were very friendly.. I was seen quickly and my appointment time was met."
• "The optician was very welcoming and friendly."
• "A great sight test today, the optometrist was great and made sure to clean everything before use."
• "Hashin the manager personally helped him select a new pair from an established range and when the new pair arrived took the time to personally fit them."
• "The staff were lovely, courteous, professional and helpful."
• "Emma was very knowledgeable and efficient and very patient."

Cons:

• "Poor service, they didn't check the people's body temperature and no safe distance!"
• "Waited 20 minutes for my appointment and had to complain before anyone took notice of me."
• "I phone today 3 times no one pick up."
• "Awful service, kept waiting without explanation for 45 minutes."
• "Too busy too many staff rushing about everywhere."
• "Went into the eastbourne branch today to purchase some contact lenses cleaner two ladys at the counter one serving a customer while the other just sat doing nothing didn't even ask if I needed anything."
• "Left waiting 45 minutes with no explanation or apology."

Product Quality

Pros:

• "The choice of frames on offer is huge."
• "I got one pair free on an offer at the time."
• "Really pleased with not only how they look but how much I can now see!! :) Great customer service!!!!"
• "I was fitted with a model Viron A5 which is small and virtually invisible."
• "Both lenses and glasses came into store earlier than anticipated and dispensing optician gave clear instructions."
• "The best place for specs and hearing aids. Very helpful pleasant staff. Lovely designs of specs something for every budget."
• "Good quality glasses at a reasonable price."

Cons:

• "Neither of us will bother with Specsavers again (after around 20 years)."
• "Did not have any good frames that fit my head, I'm quite petite."
• "Well I am finding my new glasses very difficult to get on with too be honest these new glasses are nothing like my old pair and do not work in the way i wanted them to work."
• "Took Mum to get new hearing aids. A mould was made to ensure a good fit. They didn't fit properly and a small cord to assist with taking them out of ears was in the way of the little door where batteries go."
• "I had my ears cleaned by SS two weeks ago, two days later, I developed ear infections in both ears and went through a very painful experience."
• "Very poor, prescription is way out compared to two previous from Asda and a local independent opticians. Avoid."
• "Also, the new lenses are meant to be scratch resistant but, after a short time using them, I have scratches on both lenses."

Customer Experience

Pros:

• "Everything felt very safe, with constant sanitising of machines etc."
• "Would certainly recommend them to family & friends."
• "All of the staff there were helpful, friendly, caring and attentive."
• "All in all an excellent experience and I would highly recommend."
• "Despite the obvious Covid adaptations, I had a pleasant visit for my eye test."
• "Good value glasses for those of us on benefits."
• "I had my ear wax removed. Wow what an incredible feeling! Very well performed, fast, bang on time and with a reasonable price."

Cons:

• "If you are elderly or struggle with movement choose another optician."
• "Pathetic. Go elsewhere."
• "The problems have since been addressed and rectified with lightning speed!"
• "Not happy at all with Specsavers Eastbourne- have visited the store now 5 times re new glasses and still one pair is not correct- not fitted properly, there is no care, service is rushed after purchase they just do not take the time to fit glasses properly- I still need to go back yet again."
• "My nose has a quite broad bridge and I couldn't find any glasses that sit right on my face."
• "Their staff are borderline rude."
• "The lady checking my eye sight said 'the vision in your left eye is rubbish' that is not how you talk to customers."