Saffron Health Practice Reviews Summary

Appointment Booking

Pros:

• "WOW!! I rang up at 8 a.m. the phone line was very busy. An automated voice asked if I wanted a call back when I became number one in the telephone queue, I said yes, and got call back 12 minutes later."
• "I'm sad to see so many bad reviews when myself and my husband have only received the most professional, quick and compassionate service."
• "I called the surgery early on a Monday - the queue system worked well. Receptionist was lovely, calm, helpful and efficient."
• "Both my wife and I have been patients of the Practice for a number of years.We have always found the staff to be welcoming and friendly."
• "This review is nine months old so I thought it was time for an update. Still five stars the service continues to improve."

Cons:

• "Phone always busy, since 8:00 to 10:00 difficult to meet doctor even continue until 1pm and the reception said fully booked."
• "Rarely able to book same day appointments unless you get up to do the online booking at dead on 6am, not a minute later."
• "The receptionist is very rude, didnt want to help at all, wasnt interested in getting the dr to call me back because they said they are fully booked."
• "Impossible to get appointments. Terrible queue system. Force everyone to call at 8am then be surprised there's no appointments."
• "Worst GP ever its nearly impossible to get hold of a doctor and take ages to make an appointment."
• "You will never get to see your doctors or even get a phone call back."
• "This doctors surgery is a disgrace, you wait up to an hour just to talk to someone and when you finally get through you are most likely to be told they are full."
• "Out of hours doctor couldn't care less about the welfare of patients."

Receptionist Attitude

Pros:

• "But when ever we visit GP all the staff are good and kind. They treat very smoothly."
• "I just want to say a Big Thank you 🙏 I registered with the surgery in November after being messed around with Spectrum Health in Oadby for over a year."
• "There are a lot of comments here that are one star and I don't doubt their experiences at all. Sometimes staff on calls did sound to be mardy or irritated."
• "I have used this practice for over 20-years.Yes on the odd occasion It can be hard to get an appointment.But never have any of receptionist been rude towards me."
• "The ones I have seen most recently (it has been a while) were friendly to me and tried to help me."

Cons:

• "I advise everyone to get a different GP if possible. I’ve tried to make an appointment a few times in which the reception was of no help whatsoever."
• "Very inconsistent reception staff. If you have other better options, I'd recommend registering at a different practice."
• "The receptionist is very rude, didnt want to help at all, wasnt interested in getting the dr to call me back because they said they are fully booked."
• "The racism, negligence and unprofessionalism among the receptionists is on another level."
• "When you ring up to try and get an appointment, you are usually spoken to in a completely rude and unprofessional manner."
• "Utter disgrace, receptionist think they’ve got a medical degree. Doctors don’t like to see patients."
• "Rude, incompetent, abhorrent reception staff. The practice is going downhill rapidly."
• "i just visited surgery today tonight with my wife, Doctor was great and very hepful, but waiting room there inside was very cold."

Doctor and Medical Staff Attitude

Pros:

• "Firstly, the doctors in this practice are brilliant, attentive, empathetic, and clear cut professionals."
• "Outstanding surgery in my opinion. I’ve received constant support and help from Dr Short and MH nurse."
• "Saved my life and has cared since. The telephone system rings me back when i’m 1st in the telephone queue. All the staff are really polite and the doctors have been great."
• "The Doctors and the reception staff have been ex."
• "It's such a shame this place has so many bad reviews, because for me these have supported me from when I was a child to adulthood."
• "I was with this surgery for 10 years, they were indeed the best. I received good medical care."
• "This review is specifically about Dr Bridget Kilty (not about the receptionists or booking the appointment which would get a different star rating) Dr Kilty is absolutely brilliant."
• "The doctors, staff and other services are outstanding. The care and support given to my disabled wife and myself is and continues to be excellent."

Cons:

• "Honestly the worse service I have ever recieved in my life. I attended the hub as I had a toe infection and numbness to my toes and I was completely dismissed by the doctor."
• "Disgusting staff! Clueless, no compassion, robotic replies, no compassion or patient service skills."
• "My young daughter has been left without medication for 5 days because this excuse for a doctor's surgery refused to issue prescriptions for newly prescribed medicine."
• "The worst your patient advisors need retraining and what is the point of this surgery they have spent the budget on the decor but unfortunately the service has worsened."
• "Staff are rude and Doctors there don’t know what they doing. They just try to get rid of you."
• "I don't even think they deserve a star but it wouldnt let me submit it without one! My partner rang up trying to get an appointment with a doctor as he was feeling quite unwell."
• "Worst health centre I've ever had to deal with. If you are planning to join stay away. Receptionists are unbelievable rude and useless."
• "This surgery is by far the worst in Leicester. It is a miracle if you can get an appointment, I have also found some of the receptionist's to be exceptionally rude."