Address: 56 Drury Ln, Solihull, B91 3BH, United Kingdom
Phone: +441217091000
Rating: 4.9
based on 111 reviews.
Customer Service
Pros:
"Fantastic customer service and attention to detail."
"Always a friendly welcome with offer of coffee or tea."
"The staff can’t do enough for their customers and they are all friendly, professional and knowledgeable."
"The service provided is always efficient with full explanations of any issues."
"Very professional and very helpful and most importantly put you at ease."
"Brilliant customer service!"
"Fabulous personal service, no rushing or pushing you into a decision, just gentle guiding in DEFINITELY the right direction."
Cons:
"What a poorly managed company."
"Bad business and health care ethics have been demonstrated by the staff of this store."
"I feel turning away a client, based on them not buying lenses is repugnant."
"First of all I would like to say that finally I now believe that the majority of website reviews are fake; well certainly the ones for this company certainly are!"
"All can say is my desperation must have been written all over my face from the minute I walked in as it is now Friday 24th May 2019 and nearly a week since I went into this opticians and not a single phone call from them."
"I was declined a consultation, because I asked if I could take my prescription elsewhere."
"She continued to request me to come in and then said it was my loss."
Quality of Care
Pros:
"After 15 plus years of a high Street optician, the eye test was another level entirely, detailed and thorough and taken by a clearly knowledgeable and friendly optician."
"Dan has worked tirelessly with my extremely complex prescription to get it to a point where I can see and read things I have never thought possible."
"Dan has been looking after my eyes for many years and was the only Optician that noticed a problem with my Daughters eyes. He referred her to Hospital where she was successfully treated."
"Mom has Fuchs Dystrophy and many opticians she has seen before have no or little knowledge of this however Daniel had a very good understanding of it and was able to help mom with any questions she had."
"Today I had to attend the hospital for an eye examination and the specialist said he had never received such a first class referral letter and asked me to pass on his thanks to the optician."
"The staff always have time for you and even the eye test which I do not find enjoyable made me feel confident that I was in safe and competent hands."
"I have never had such careful, detailed eye examinations, with in-depth explanations of findings, anywhere."
Cons:
No negative comments related to the quality of care were provided in the reviews.
Product Selection
Pros:
"Always great service & a great choice of products to choose from."
"The team are professional, knowledgeable and attentive with an eclectic range of frames to choose from."
"The choice of frames was huge."
"You always know you'll come away with stylish, high-quality frames and lenses, having received excellent care and advice."
"Came to Perspectives for their superb ranges of glasses."
"My glasses are always superb quality and the choice is amazing."
"There is also a wonderful range of glasses, to suit all tastes and personalities."
Cons:
No negative comments related to product selection were provided in the reviews.