Berry Croydon MINI Reviews Summary

Customer Service

Pros:

• "The fabulous Diane if the service department is magnificent!!"
• "Just wanted to say how helpful Zaheer and Francesca were at the Berry Mini Croydon branch."
• "Everything went smoothly, from booking the car service online to dropping the car off and collecting it later, on the same day."
• "Fantastic service from Adil! If you’re looking to upgrade your current mini or buy your first ever mini, I can’t recommend Adil enough."
• "The service from the very beginning has been super impressive, friendly staff, who really take a pride in what they do and on providing an amazing customer service."
• "I was impressed how the staff worked together making my customer experience absolutely platinum...I will be returning and I strongly recommend Zaheer Osman and the team."
• "Excellent service from the whole team with good contact from Jasmine and Diane at the front desk."

Cons:

• "Just money hungry and try to upsell you things you don't require."
• "After Mark tried to pass the buck to the people who booked my car in centrally I was aghast at his unprofessionalism with no apology."
• "The woman who books vehicles in for service was rude and unhelpful and made my wife feel small."
• "Extremely poor service."
• "I am very unhappy about the process from start to finish with a very argumentative approach from all front of house and customer facing staff."
• "Staff member was unfriendly and not very helpful."
• "Unfortunately the worst experience I've ever had. The service here is shambolic, they cannot offer customers courtesy cars, they have no parts available until November."

Sales Experience

Pros:

• "Adil was amazing and so professional throughout the entire buying process."
• "We had a excellent car buying experience from Ziggy and he was very professional."
• "We are very pleased with the sales team at Berry Croydon Mini."
• "I got my first new mini from Croydon. Asif Ansari assisted all the way and made it a positive experience for us."
• "I just purchased the Mini Countryman with Ziggy. He was very courteous and provided excellent customer service."
• "I would highly recommend Berry Mini in Croydon if you are looking for a new or approved used car, they have blown all the competitors out the water."
• "Fantastic experience with Mini! We had Drew who took care of all our questions and helped us pick the right Mini for us."

Cons:

• "The car still gives me a warning message stating service is overdue."
• "Pretty unhappy with my brand new mini. Delivery ridiculously late (blamed on Ukraine war)."
• "How on Earth they got 4 stars on here is a mystery? Perhaps it's all fake reviews."
• "Useless is too kind a word for this establishment."
• "That's one way of losing a customer! So I guess we'll not be bringing the Mini to them in future."
• "The MINI brand has lost a customer today."
• "This has been the worst experience! Mini Croydon still have my car and have now told me my options are pay £827.96 for my car even though it isn't repaired and I'll have it towed out or pay £3327.00 (over the value of my car)."

Value and Pricing

Pros:

• "They would take a look to see what was just worn and what actually needed replacement."
• "Turns out only the front brake pads and brake disks needed replacing only costing me £248."
• "I have recently purchased a used mini electric from Berry Croydon and I'm extremely happy with the sale."
• "I would highly recommend this showroom if you’re looking to purchase a new or used mini all cars in the range are excellent quality."
• "I have walked away with a fantastic new Mini Electric."
• "Highly rate Berry Croydon, got a great deal and finance for a limited edition new mini convertible and part exchanging my existing mini."
• "Bought a beautiful Mini Countryman and am absolutely thrilled with the car and the whole experience."

Cons:

• "Also I was charged £82 for brake fluid when I was told the service plan i had, it was all included."
• "In the event an additional £50+ was added for oil..."
• "They said all my brake pads were worn and needed replacing along with the brake disks and quoted me £500."
• "I was mis-sold. The TLC package (£299) was added onto the purchase with the promise that servicing will be taken care of for the next 3 years."
• "Gap insurance now dealt with off site and I had to chase this for policy details to insure that the car was covered from collection date."
• "An additional part was not available when I collected the car and there was a mistake on my invoice."
• "If this servicing centre claims you have buckled wheels, go and get a second opinion before buying a replacement wheel from them."