Berry Thames Ditton MINI Reviews Summary

Customer Service

Pros:

• "Aadam went the extra mile to get me the best price on my part ex and ensured I was completely happy with the deal."
• "Great service from Karl. He answered all our queries and reassured us of anything that was a necessity and in fact saved us money."
• "Wonderful experience the whole way thru with all of the guys at the Thames Ditton branch - especially Josh."
• "Sandra was so lovely, she had a loan car waiting for me giving me a choice of loan vehicle with a full tank of petrol which I didn't have to refill."
• "Barry talked me through all the possibilities and managed to source me a Mini Convertible at the right price in the right colour."
• "Alex Apetri restored my faith in buying approved used cars from salesmen."
• "Both Dan, Robert and Ben went above and beyond to make us feel welcome without feeling pressurised."

Cons:

• "DVLA, after 3 months of waiting, said we needed a letter from the seller to confirm details and 'story'. I rang Berry Mini and was told the manager would issue this - still waiting now!"
• "Visited on Bank Holiday Monday to enquire about an electric mini. Only 2 sales assistants visible who were understandably already with customers. No acknowledgement of us being, they could have just taken my details and contacted me later."
• "I arranged for the service to be completed by 5pm and was informed that I would receive a phone call confirming this. By 5pm I had not received a call."
• "Shameful service and in my eyes the brand is destroyed!"
• "Shocking really. Bought a car from them complete with a Service Pack but the Service Department never actually answer the phone."
• "Mini said no to repair under Warranty. Coopers ignored my calls after trying to reach them 5 times."
• "HORRIBLE CUSTOMER CARE! THEY DON'T GIVE A F**K ABOUT THEIR CUSTOMER ONCE THEY TOOK YOUR MONEY!! STAY CLEAR!"

Sales Experience

Pros:

• "I ❤️ my mini and will know any future issues I will be looked after."
• "I love the car ! Mini Cooper Exclusive is an excellent choice !"
• "He worked tirelessly to get me the best deal, ensuring it was meeting my exact needs."
• "It was a fantastic experience, very smooth, they delivered the car at the exact date they said they would with no delays."
• "His service is second to none and he completely listened to what I needed and he delivered in barrels."
• "Nothing was too much trouble and after finding a car in a different branch that sounded perfect it was brought to Thames Ditton and was available to collect within 3 days, it's a 2 year old car but an amazing job was done to make sure it looked it's absolute best for us, it looks and feels brand new."
• "Fantastic service from Millie who was knowledgeable, professional, patient and always with a smile on her face."

Cons:

• "Spotted a new mini at £39,850 cash purchase on Auto Trader this morning and fell in love. Got the details through this afternoon and the price had been hiked to £40,569. Auto Trader price now hiked to £41,325!!! No Thanks Berry - I wouldn't expect this behaviour from any second hand car dealer, never mind one authorised by BMW."
• "The 1 star reviews are showing that this place is in serious need of review."
• "The service centre continues to be disastrous. Called to book MOT, didn't receive a call back for 2 days."
• "They never call back, been waiting for replacement head unit for over 3 months."
• "Do not buy a car from these rogues & villains."
• "Very disappointed in the radio silence post-sale after such a gush of enthusiasm from Aadam before buying it."
• "Purchased a used Mini and dealt with Aadam who was very enthusiastic pre-sale, very quiet post-sale."

After-Sales and Servicing

Pros:

• "Delighted with after-sales service provided by Vicki and her team."
• "The service exceeded our expectations and we were kept up to date on the progress of the works and the car was returned fixed and cleaned inside and out."
• "The Mini Cooper Thames Ditton Service staff is the best in the business!!"
• "A smile and an informed and well prepared person greeted me. She rang me as promised when the car was ready for collection and was able to give me the price of the work."
• "Fantastic service from the whole team but especially Karl Joslin who handled everything from start to finish smoothly and quickly."
• "Karl was amazing - very patient, professional and understanding of our aims in buying a car."
• "Fantastic service from Ziggy (Zaheer) Osman. My wife purchased a used Mini Cooper - unluckily the oil service light came on just as we were due to drive away. Ziggy drove to our house (80 miles) to collect our car, took it back to Thames Ditton for a service and returned it the same day."