Address: 196 Hall Ln, Upminster, RM14 1TD, United Kingdom
Phone: +441708251200
Rating: 4.6
based on 124 reviews.
Staff and Vets
Pros:
"Words can't express how fantastic the staff are here!"
"The vets are caring, professional and understanding."
"Always take my girls here, they are very good and always have time for your questions, very caring vets, that's important to me."
"The reception staff could not have been more helpful. Bent over backwards to help."
"Everyone was friendly, professional, caring and knowledgeable and they all contributed towards a relaxed atmosphere."
"The staff are always welcoming to my dog and me."
"The staff were outstanding, the practice/surgery was modern clean very well equipped."
Cons:
"Absolutely appalling service. 1 star is even too much to give. Vets are rude and inexperienced."
"Was turned down by the receptionist on the phone."
"The vet I saw today had appalling customer service."
"All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet."
"It was clear they did not know how to deal with my situation. Which caused a lot of distress for three days."
"Tend to have different vets/nurses from all across the world which is good for experience and knowledge but have a language barrier and can make the vet room very awkward with your pet."
"After posting this review Wylie emailed me to offer some sarcastic comments on the welfare of my animal."
Facilities and Accessibility
Pros:
"Firstly they have plenty of parking which is brilliant as it seems to be a problem everywhere else."
"Spacious interior with separate cat and dog waiting. Weigh scales by door and lots of supplies, including pet food, toys, chews, and a proper pharmacy for pet medications etc."
"They have a lovely new spacious reception area with plenty of seating available."
"Very modern, very clean, waiting to be seen - was very excellent."
"Good parking very clean and has a lot of seating area and well air-conditioned."
"The waiting room is big which makes life easier and the fact that the cats and dogs waiting areas are separated is a good idea."
"A very clean surgery and very friendly staff who make our canine friend feel loved and special."
Cons:
"As lockdown measures are eased, for us living in Thurrock it's becoming more and more frustrating having to make the longer journey and there are no public transport links when the other half is working with the car."
"It is bigger than the Upminster branch, but has no on-site parking, you will need to park and pay in the Sainsbury’s car park opposite."
Cost and Financial Practices
Pros:
"They are very happy to give you prescriptions so that you can purchase medications cheaper elsewhere without making you feel bad."
"Prices are decent, place is clean and staff is very friendly."
"Wylies only raised their price by £10, you don't mind paying that."
"You get what you pay for, and I thoroughly recommend paying for the peace of mind."
"Well worth every penny I ever spent there."
Cons:
"They are charging £39 for a video call before you can see a vet in the Covid-19 era."
"Taking advantage of poorly pets in the pandemic."
"Very quick to charge you extortionate rates and make it very clear they only care about the money from the off."
"Thieves. Expensive, £1000+ for 23 hours, charge you £30 to process insurance."
"It is quite pricey for out of hours service."
"Would never ever use again. A money making machine."
"Can be expensive compared to other vets."
Quality of Care
Pros:
"I can't see why anyone would want to go to any other vet."
"All in all I can thoroughly recommend them 🤗"
"They checked throughout my cat, were really caring, and informative."
"The vets here have been so amazing for my cat Panda. They helped to reassure me and gave her the best care she can have."
"The vets we have encountered are second to none."
"Absolutely fantastic..... They saved my little Fred's life after he ate some socks."
"Every member of staff that we met made this experience very positive."
Cons:
"You don’t do it for the passion of animals you do it for the extortionate prices you charge."
"Not recommended at all. Waste your money and time."
"My dog had a simple infection which any decent vet would have picked up strait away but this practice wanted to do loads and loads of test which all cost lots of money how convenient."
"This whole experience as a whole was just not on in any regard and I would never recommend this place."
"Still charge me £107, for 4 pills and 2 minutes trying to have a look."
"Their service is a little hit and miss, every doctor there has given us a different reason for this condition, different medication and advice which contradicts everything else we've been told."
"PLEASE PLEASE FOR THE SAKE OF YOU'RE ANIMAL, GO ELSEWHERE THEY DONT HAVE ANY DUTY OF CARE NOR COMPASSION!!"