Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "New refurbished store with good selection of fresh produce."
• "Brightly lit store with loads of aisle space."
• "It's well laid out so surprisingly easy to get around for a big store and is always clean and tidy."
• "A clean, tidy and relaxed feel, REALLY well stocked shelves."

Cons:

• "Having had wonderful experiences at this branch, it has gone downhill. No trolleys or baskets available. Frozen vegetables nearly completely rundown."
• "A terribly laid out and messy store."
• "Their food placement is bizarre and illogical."
• "Shelves were fairly empty, they need someone to walk around taking the chilled or frozen items people have dumped on the shelves."
• "Isles a mess and missing basics."
• "Store is always a mess, chaotic."
• "I don’t know what’s going on here. The store is just a mess. Dirty untidy spilled food all over the place."

Customer Service

Pros:

• "The service is friendly and speedy."
• "Staff at check out tills are friendly and efficient."
• "They have friendly, helpful staff and on the fish and Butchery counters, they do know what they're talking about."
• "The staff were really friendly and helpful."
• "Staff are usually helpful and approachable."

Cons:

• "Was directed to the wrong end by a staff member for an item."
• "No staff on customer service point."
• "As usual, when I went into the Woking store today I has to play 'hunt the basket'. The staff are so sloppy that they don't bother to pay attention to this sort of detail."
• "Hopeless staff. Clearly filling in while planning a carrier move. Totally unmotivated & the results show."
• "The staff are grumpy an not very helpful."
• "Staff are very slow. Not sure if they are understaffed or just don't know what they are doing."
• "I was waiting to be served at the deli for 10 minutes no staff to be seen behind counter."

Pricing and Value

Pros:

• "Lots of choice, great prices."
• "Excellent store well stocked. Good value."
• "Morrison's are getting better and better at offering the right balance between price and quality."
• "The prices are reasonable."
• "They have deals like they all do but instead of your token Sainsbury's 50p off an item that is close to its sell by date, they have real deals making stuff like sirloin steak cheap."
• "Morrisons actually gives you good value for your money."

Cons:

• "Cheap food mostly genetically modified food unorganized the only thing."
• "A product marked as half price at the shelf was when I checked the receipt at home, the full price."
• "What used to be a £60.00 shop is more like £90.00 now, plus a definite lack of loyalty offers this year."
• "Offers average, items should be cheaper."
• "There were way too many products on the shelves with no price information."

Cafe and Food Quality

Pros:

• "Proper Morrison's superstore... normally stop in here for lunchtime salad and a hot snack."
• "The cafe food is cheaply priced but fair."
• "They have a large cafe that sell a selection of breakfasts, sandwiches, hot meals, snacks, cakes, biscuits plus hot & cold beverages."
• "A reasonable cafe."
• "Love Morrisons really good quality meats and fish vegetables fresh plus the cafe is really good value for money and tasty meals."

Cons:

• "The cafe food let's the store down."
• "The café never has anything I want (lack of chicken, salmon etc.) fridges are broken, the place is a mess and the food itself is never properly cooked."
• "Food comes out overdone and cold, even had plastic in one meal."
• "The tables are not cleared & are sticky & filthy."
• "The breakfast looks like it is dumped on a plate."
• "Service is shocking, along with not having something as simple as mushrooms."
• "The cutlery is badly washed along with the cups that are stained badly."

Parking and Accessibility

Pros:

• "Always plenty of parking."
• "Very well run during the COVID pandemic. Plenty of room in the car park."
• "Quite a large car park."
• "Plenty of car parking spaces, competitive price petrol."
• "A lovely large store with ample parking that is free to customers for 3hrs."
• "Handy petrol station on the way out usually cheaper than most in the area."

Cons:

• "The carpark is also a little small at the moment as half of it is fenced off as it's a giant hole in the ground."
• "Be aware of the three hour limit, I did not know about it, and got stung the other day by EUROPARK."
• "There is a petrol station just outside of it but it seems no one who uses it knows how to drive or park at the pumps sensibly so expect a wait when you get there."
• "Only one major danger is that as at last Friday the far part of Morrisons Woking car park is pitch dark as the lights are not working."
• "Awful problems with the car park. Constantly sinking and being repaired."
• "The sink hole in the car park is an embarrassment."