Sainsbury's Reviews Summary

Store Accessibility

Pros:

• "As an over 75 year old I visited the store in Manor Rd this morning. It was calm and orderly."
• "This store has plenty of parking and disability parking is situated near the entrance to the store."

Cons:

• "im visibly disabled and i was refused entry today the sign on the door says they will let in disabled people in i was refused."
• "Awful disabled parking does not say disabled parking only instead says thanks for leaving Space for for disabled but you can park there if not disabled and get no one back for doing so."
• "I am shocked and surprised that Sainsbury’s don’t allow access for NHS and Critical workers to stores for quick access on a Sunday."
• "Rude staff on the door changing the entrance rules as they desired."

Store Cleanliness

Pros:

• "It feels really clean."
• "The store was clean and, as ever, the only irritation is the 10 minute wait as not enough tills were open."
• "It's clean, modern, has plenty of product selection."
• "The shop was generally clean and staff very friendly."
• "Very clean very airy Sainsbury's. Great selection of organic berries, fruits and vegetables."

Cons:

• "In the seven years I have been going there the men's and disabled toilets usually smell intensely of urine and they never seem to be able resolve it."

Staff Service

Pros:

• "Staff friendly and helpful."
• "Staff are always happy to help."
• "Friendly staff."
• "I want to say a Big Thank You to David for all the help he gave me over the last couple of days."
• "Certain staff members are so lovely and friendly."
• "Very helpful staff on duty."
• "Staff are generally friendly and helpful though ... and for me it's like local!"

Cons:

• "Staff there are not helpful at all this isn’t my first time."
• "Security treated me like a thief."
• "Management just don’t care - bare faced lied to me about my Nectar issue."
• "Customer service are useless and not helpful!"
• "nice big store only downside is if the regular lady who works on fishmongers is off you get told im not trained to do anything on here no smile nothing not customer friendly at all."
• "Some staff were a bit rude but store was massive the pharmacist lied said we could serve me there even though I know they can."
• "Disgusting behaviour from security staff."

Facilities & Services

Pros:

• "Always use the self-scan as you shop, saves you so much time at checkout."
• "Also has a petrol station and a drive through collection service."
• "Hand car wash available while shopping too. Best of all is the sushi made on sight, I would recommend it."
• "Large Sainsburys and Argos in store plus petrol station and fairly large recycling point as well."
• "Starbucks and Argos is also a bonus."
• "They also offer click and collect and have a petrol station."
• "Car wash available while you shop. Also lovely Starbucks cafe."

Cons:

• "The store space could be better utilised, for all its roominess I rarely leave with a full trolley!"
• "Be very aware security are extremely aggressive and dodgy."
• "Self service check out is not really self service most of the times. It often requires the help of staff, doesn't recognize items in the bagging area, etc."
• "Click and collect is an absolute nightmare."
• "The click and collect service is absolutely terrible. Avoid at all costs."
• "The click and collect service is extremely sloppy."
• "The rude attendant at the click and collect seemed to not care too much, shrugging and saying we could either clean it all at home or wait."