Rush Hair Chelmsford Reviews Summary

Customer Service

Pros:

• "This was only my second time ever having my hair professionally done in a salon and I have to say it was the best customer service experience I have ever received anywhere!"
• "From the minute I walked in the staff were friendly and attentive."
• "Had the loveliest experience at RUSH."
• "Great atmosphere, friendly and brilliant haircut - got 30% new customer discount too!!!"
• "What a stunningly beautiful salon the staff where so friendly and welcoming."
• "You are made to feel very welcome as soon as you walk in the door and fantastic customer service from all the staff not just your stylist ❤️"
• "Service was time efficient and all members of staff were polite and chatty!"

Cons:

• "I had a horrible experience at Rush, Chelmsford. The customer service was terrible."
• "However I felt a bit uncomfortable from the stylist, who seemed to be judging me because I hadn't been for a while."
• "Worst experience ever. The 'stylist' (Terry) didn't listen to a word I said. Just did what he wanted to do."
• "Unfortunately the hairdresser was too busy telling me about her entire family, displaying her knowledge of crass language."

Value for Money

Pros:

• "Worth every penny! 100% recommend to everyone 😄"
• "I went on a Tuesday as they have a discount, it was such good value and I will defo come back."
• "Rebecca is absolutely fantastic she has recovered my hair from dry, brittle and badly damaged to healthy, thick with a beautiful natural colour in only two visits."
• "I particularly love the fact that they give reward points that I can collect; thanks Rush!"
• "I enjoyed the fact that I could book my appointment online and loved the half price offers on Tuesdays and Sunday."
• "Terry did such a brilliant job on my cut and colour for me before my wedding day, I was super impressed with the service!"
• "Absolutely loved the last cut and colour Lou did, so happy when I left, worth every penny."

Cons:

• "Then there was a massive charge of £200+ over hair that I had to spend more money on go and correct at another salon."
• "They charge for blow dry more than for hair cut !!! I have asked for ombre but I end up with damaged hair."
• "Would not do anything to my hair except *expensive* hair treatments that they didn't give me a cost of when they offered it."
• "I paid an extra £32 for this Olaplex, which is extremely pricey considering I had maybe one pump of the product whereas online i could buy a whole bottle for £28 :("
• "Until it came to paying and it would be well over £100 and there was only a small trim and a load of hair treatments."
• "Was a little shocked on price as it was a lot more than I had been quoted elsewhere 😕"
• "Asked for money back but wouldn't listen.!!!! Disaster."

Salon Experience

Pros:

• "Upon entry both me and my friend who had come along with me were given a complementary coffee served on a lovely tray with biscuits and chocolate which I thought was a really sweet touch."
• "Having undergone the 'Billy Experience' I can say it was definitely what I needed to update my style."
• "The salon is spotless & clean everywhere, especially in times like these, clients spread out, taking every precaution to keep you safe & comfortable during your appointment."
• "The salon is stunning and has some really personal touches (especially the beautiful budgies)."
• "Firstly, the salon had a modern contemporary feel, inviting and above all spotlessly clean."
• "Lovely, friendly salon that has a few extra luxury touches."
• "For starters the salon is immaculate and stylish."

Cons:

• "I felt as if he rushed my hair and didn’t give it the attention to detail. Not worth the standard senior price of £67."
• "Overall, I feel a bit let down by the end result, having cost so much and not having the result I’d have hoped for."
• "I left with the right side completely different to the left feeling very disappointed."