Address: 207 High Rd, Romford, RM6 6NY, United Kingdom
Phone: +442085970853
Rating: 4.6
based on 128 reviews.
Customer Service
Pros:
"Everytime I visit vets for pets chadwell heath the customer service is excellent all the staff there are kind and in 8 years of visiting the vets I have never had any reason to doubt them and my pet has received exceptionally great care 5 star rating."
"The staff here are so nice. The lady talked me through the aftercare and called me the following day to check in my pet."
"The staff were all so polite, friendly and extremely helpful."
"Reception was easy to get hold of and availability of appointments were very good."
"Receptionist are helpful and friendly but not all the vets are very good at easing pet owners fears and concerns."
"I had a cat with an injured paw which required emergency treatment. Reception staff were helpful and friendly and I was given a quick appointment the same morning."
"The good free Parking availability."
Cons:
"Just called & I am appalled at how I was spoken to by the lady on the phone."
"Unprofessional. No sense of customer service or understanding of the word 'Appointment'."
"I sensed a tone in her voice of sarcasm and said I would not be doing business with the practice."
"The lady chasing works from home so again the communication between the branch and the person chasing money is non existent."
"Reception staff vet nurse please do not answer the phone whilst your serving a customer like you did to me on Tuesday you kept me waiting even longer as you decided to answer telephone so they took priority."
"Left me on the phone for 10 minutes came back and asked if she could help me !!!"
"Opens at 8:30, and I got here at that time but got left outside for 20mins, knocking and ringing the bell."
Staff and Vets
Pros:
"Best Vets ever, I’ve never known a practice like it, from the nurses to the Vets, you’d think it’s their own animals they were treating with the genuine love and compassion for any animal that’s lucky enough to walk into this practice..!"
"She and her team will definitely look after you with excellent communication and more to the point she actually cares about the welfare of all animals, which I believe is extremely important."
"The staff are always gentle, caring and put themselves out to help and reassure the animals."
"Staff friendly & know my dog."
"Lovely staff who really go the extra mile for your little furry friends."
"Great nurse/vet who listened to my concerns for my puppy and explained and helped ensure my puppy was receiving the right treatment to get better."
"Vet seems very caring, gentle, and patient."
Cons:
"In my opinion vet I saw wasn't confident enough with my dog... was given an estimate of £250.00 for an ear infection not happy went to my original vet who is an hrs drive from me delt with my dog as a vet should and medicated him as he should all for £71.00 just goes to show sometimes you have to drive an hr for a good vet."
"Didn't even see that our dog had an Ulcer in her eye despite us telling her that her eye was swollen, weeping and that she kept rubbing it with her paw."
"Although this vet practice may be fine when it comes to domestic and owned animals, I would never take a feral cat here for fear it would suffer the same fate as a semi-feral cat a rescue friend was once involved with."
"Maybe if she cared more about our little kitten when it was alive we wouldn't have had to see her pull, shove and be rough with our dead kitten after we said we didn't want to see his little face because we couldn't handle it."
"Refusals to see my dog under no grounds of evidence."
"Took my beloved dog to get spayed and her teeth scaled and polished. Took her home and within 15 minutes she shut her eyes and died!"
"Lack of care for my pet and they didn’t process my care plan despite me booking requesting one for my puppy."
Value and Pricing
Pros:
"Was amazed how cheap and professional these were."
"Very happy with service and price."
"The price of the medication was very reasonable as well."
"The final price was actually less than the quote which is something I’ve rarely experienced at any vets."
"Charges were very reasonable, I thought."
Cons:
"In my opinion vet I saw wasn't confident enough with my dog... was given an estimate of £250.00 for an ear infection not happy went to my original vet who is an hrs drive from me delt with my dog as a vet should and medicated him as he should all for £71.00 just goes to show sometimes you have to drive an hr for a good vet."
"They overcharged their client, the medicine you pay in the vet surgery much more expensive than buy on internet."
"Instead I’ve been asked to bring the cats for health-checks that have doubled in price since our last trip."
"My pet is registered with V4P Harlow they wanted to charge me £285 for castration of my dog yet Chadwell Heath charged £143!!"
"The service required is 182 pounds but I won’t be going there if that’s the treatment I get."