The Firm Restaurant Reviews Summary

Food Quality and Taste

Pros:

• "Fillet steak was on point. Very tender and exactly what I ordered. Medium rare."
• "The steak had flavour."
• "The lamb chops were nice and tender."
• "Superb fillet of ribeye with sauted onions and juicy, fresh vegetables."
• "The steaks were cooked perfectly and the sauce was delicious with the dish!"

Cons:

• "The steak was good, but the chicken steak was a little dry."
• "The chicken steak was dry very dry and thin was disappointing."
• "The Lamb Karahi was very bland and lacked flavour."
• "My steak was a medium but very much pink and plate was drowning with meat juices."
• "The CHICKEN PARMESAN WAS JUST FULL OF CHEESE AND CHEESE."

Service and Staff

Pros:

• "Staff very pleasant. Thulsa the young lady was very welcoming."
• "Service undoubtedly was wonderful. When feedback was provided the waiter was exceptional."
• "The staff is very friendly, the restaurant was pretty clean and neat."
• "Naz looked after us brilliantly and made sure that we were happy with our order."
• "The staff were so lovely and so accommodating."

Cons:

• "Poor service, with food prices you would expect top quality food and service."
• "Visited this after all the hype on social media but was left waiting 90 minutes for our food."
• "Staff have no idea what they doing and no one has a smile on their face."
• "Service is shocking."
• "Service was slow and the waiters didn't seem bothered."

Atmosphere and Ambience

Pros:

• "Amazing. Beautiful decor and ambience."
• "Really good experience. The restaurant was pretty clean and neat."
• "The environment and atmosphere of the restaurant is very friendly and refreshing."
• "Very nice place staff were friendly and professional."
• "Very lovely waitresses however the food is not so great."

Cons:

• "The place used to be amazing. However, the star has been knocked off due to our most recent visit as the food was poor."
• "The restaurant had no atmosphere almost empty."
• "The food was alright nothing special to go back for, BUT was very expensive for what it was."
• "The place was busy and staff didn't knew how to handle."
• "The food wasn't fresh and we couldn't eat them."

Value for Money

Pros:

• "The menu has a lot of diversity and is very well priced."
• "Food was fresh and amazing. Customer service is great."
• "Great food! Delish. The mocktails were also amazing and staff were lovely and accommodating."
• "Food was fresh and amazing. Customer service is great."
• "First time coming and loved the whole experience. From staff to food everything was amazing."

Cons:

• "Food easily filled me, prices are a bit steep in my eyes."
• "However, charging premium prices for food I personally think ain't worth the price."
• "The mojitos were definitely not worth the money very small amount."
• "The food quality is poor and certainly not worth the price tag attached."
• "Overpriced, mediocre food with very long wait times."