Sainsbury's Reviews Summary

Staff and Service

Pros:

• "The staff here are usually polite and would go out their way to help you with something."
• "When I got to the checkout, the woman there was so friendly, polite, and chatty it made up for earlier experience."
• "The 5* goes to Sam from Click&Collect who was an absolute star and went above and beyond solving issues with an order."
• "Some of the staff have been there for years and are really helpful and nice, they deserve better working conditions."
• "Very friendly and helpful staff."
• "Excellent staff very helpful."
• "The staff member that assisted me was so polite and very helpful."

Cons:

• "Also staff in store where particularly grumpy unhelpful and not a smile in sight!"
• "You can clearly see that some of the staff are stressed out due to the lack of staff on tills at certain times."
• "Awful store. Rude incompetent staff. Never enough tills available and self service check out is never working at full capacity."
• "The staff were the worst I have ever dealt with."
• "The only unpleasant experience is the Customer services, they are unhelpful, unpleasant, slow and unfriendly."
• "Pathetic customer service, floor staff are rude, lazy and careless."
• "Absolutely disgusting customer service! Yesterday I have tried to purchase a gluten free beer but accidentally forgotten my ID."

Store Layout and Stock

Pros:

• "Large superstore, stacked with fabulous products and produce."
• "This store is usually well maintained and stocked with a wide range of products."
• "Its super tidy, well stocked and even features a halal section."
• "The Isles are quite wide and easy to move around, even when it's busy."
• "You can find many varieties with convenient prices at this supermarket."
• "Always well stocked and well staffed and clean."
• "This is one of the best sainsbury's around. Spacious with a good selection of products on the shelves."

Cons:

• "Nothing on shelves. No pork pies. no large box PG tips. No bleach. No strawberry or lemon mousse."
• "Lots of stock in the wrong places."
• "Stock low in places."
• "Shopping here is a real nightmare as they keep change the goods place almost every week!"
• "They also have a habit of moving stuff around the store."
• "Zero star! Mostly time organic foods are not available!!!?? Out of stock !!!!!????"
• "Every Isle was ram packed, shelves weren't fully stocked as a result."

Pricing and Deals

Pros:

• "We bought all the essentials and got great Nectar deals and discount."
• "They have finally introduced nectar savings, and some deals are really good."
• "Great product at a reasonable price level, they have good deals ongoing and are competitive with other companies."

Cons:

• "Prices aren't creeping up; they are leaping! Cheese slices that were a £1 now are £1.40p - is inflation running at 40%?"
• "For a supposedly higher end supermarket, Sainsbury's have what must be the worst meal deal going."
• "Very over priced supermarket not compared to other supermarkets for your weekly groceries they need to get in line with others."
• "To expensive. There are somethings that are cheap in Sainsbury but most of it is overpriced."
• "The only thing on a whole with Sainsbury's is that the prices keep going up."

Facilities and Services

Pros:

• "Large store with groceries, clothing, bakery, meat counter, cosmetics section, cafe shop, and toilets."
• "Nice cafe, free parking for shoppers for upto 90 mins(please check signage as this may change)."
• "With its own generously spaced wine area, and a good selection of champagne and port."
• "Argos and Specsavers also on site and they have a petrol station."
• "Love this Sainsbury's store. 2.5hrs free parking. Café inside. Pharmacy. Huge selection of clothing. Electrical and homeware."
• "Petrol station, carwash, Specsavers instore, ATMs."
• "Also branch of Timsons on site for shoe repairs and key cutting."

Cons:

• "Please do something about the gangs of homeless men roaming the car parks."
• "There’s a lot of homeless and beggars at the parking area chasing you as soon as you reach your car."
• "It's fairly unpleasant shopping at Williamson Rd Sainsbury's as you are constantly badgered by beggars and drug addicts."
• "The problem is there are thieves and beggars operating in the carpark so it's not safe."
• "They shut the in store pharmacy (Boo!)."
• "Since the cafe closed no place to sit for the elderly."
• "Dangerous car park with lights not working near the gates I have to walk through."

Online Shopping Experience

Pros:

• "The staff are always around if you need help and easily recognisable in their uniform."
• "Called customer care about the missing bag, they couldn't get through to the store so offered to refund it back."
• "Their substitutions are not amazing but they have gotten a lot better."

Cons:

• "The shop is OK but unfortunately when you order online and you have to get your goods delivered from this particular shop it is a complete disappointment."
• "If this is your local Sainsbury's and your online order is delivered from here, avoid at all costs."
• "Beware of online as my order to be delivered to my sisters address to Islington, came from Haringey store but they delivered to an elderly chubby lady with a walking stick who recently was discharged from hospital after having a heart attack and not me."
• "Had the worst experience today with them failing to deliver to my large family in need of the weekly food shop."
• "Every time we've tried this there has been something wrong with the order, but yesterday's delivery just didn't turn up at all!"
• "Do not order online Sainsburys if you live within a Kilometer of this store."
• "AVOID THE ONLINE DELIVERY SERVICE though I'm not sure how you can tell if it is them delivering it as I live 3 miles south of this store in a different Borough."