Sainsbury's Reviews Summary

Customer Service

Pros:

• "I started using Chop Chop from this store during lockdown and after I'd broken my leg. I cannot fault their service."
• "Orderly and surprisingly pleasant place to shop). Staff are really helpful and know their way around the store."
• "Staff are mostly friendly and helpful."
• "The staff is extremely happy to help and serve."
• "Staff are really helpful and know their way around the store, where stuff is and eager to help."
• "Kind man named john lifted it into trollet and car."
• "If you ever go into this store ... please look for Charles (manager). He was absolutely amazing with me."

Cons:

• "One of the worse branches. Staff are ignorant and quite rude."
• "Security team need to focus less on racial profiling and more on actual security work … followed me all the way to my car."
• "The service from the manager 'Aniko' was absolutely disgusting today."
• "Shame on Sainsbury’s west Hendon, they forced my 8 months pregnant lady to stay in the queue."
• "So disappointed due to the lack of customer service, communication and language barrier!"
• "We found that the staff were unhelpful."
• "The staff was very unhelpful, with the customer experience manager??!"

Store Facilities

Pros:

• "Have clean bathroom facilities and cash point outside the supermarket."
• "The store is well maintained and the toilets are kept fairly clean."
• "It has a Starbucks and Argos in-store and a Timpson out the front."
• "Well laid out shop floor with wide range of products."
• "Large Sainsbury's store. Fully stocked major supermarket. Nice fresh bakery section."
• "This is a large store with a very good range of products."
• "Nicely laid out, good lighting easy to navigate around the aisles."

Cons:

• "They've recently demolished the petrol station, and cordoned off most of the car park, so parking, even off peak, is limited."
• "Toilets really disgraceful sort it out."
• "Also I couldn't see any customer toilets."
• "No longer any ease of access for partially disabled and NO mobility scooters. No one willing to help."
• "The hot food section was closed."
• "Toilets smell strongly bad all the time, a better ventilation system is highly needed ASAP."
• "No cafe! This location could seriously do with a cafe as opposite Magistrates Court and its nice to have a coffee ☕ after your shop."

Product Selection and Pricing

Pros:

• "Store, has good selection in organic vegetables and fruits."
• "You can get wines & spirits although the selection is limited as you'd expect from a small local store."
• "Their fruit and veg are good quality and therefore reasonable value if you choose carefully."
• "Quite a large store. Great selection of fruits and vegetables."
• "This Supermarket stock's most things."
• "It has a great range of products and a moderate confectionary-toys-appliances part, and usually good reduced products shelf and regular discounts."
• "This is an excellent place for bargains for the locals."

Cons:

• "First it is way too expensive and once packed goods is torn/opened, they expect you to pay full price which does not make sense."
• "It is usually my main grocery shop but I feel that their prices are raising a lot."
• "Due to the size, product selection is a bit limited."
• "Fresh corns turn brown after cooking unusually bad, which means they have been kept in a cooler temperature than they should be."
• "all the things is very expensive one shopping the same things brand cost me 30 pounds more than asda morrisons this is the reality this supermarket is absolutly abuse price and rubbish cuality many things."
• "Stopped coming here. It became too expensive."
• "However, it would be misleading to say that it has got all compatible prices."