Eltham Computer and Laptop Repair Reviews Summary

Customer Service

Pros:

• "Both times he collected and returned the laptop by himself, which means I didn't even have to use public transport, which was really convenient."
• "Yogi was attentive to my needs."
• "Service is great and fast."
• "Highly recommended!"
• "Yogi was very professional and responsive."
• "Excellent, fast, professional 5 star service by Yogi."
• "Very helpful, friendly and professional. Good response time."

Cons:

• "Had liquid damaged MacBook. Initially promised one week tops but it took them one month to understand that they cannot fix it."
• "I was treated with contempt."
• "I was subjected to a torrent of abuse and unprofessionalism."
• "It was returned with scratches on the cover."
• "Stay away."
• "No apology or accountability for the appalling service."
• "I was treated badly and I received the worst service of my life."

Repair Quality

Pros:

• "Fixed my custom-made laptop with no problem."
• "Found correct screen, ordered and replaced perfectly."
• "Completely replaced my motherboard for a very reasonable price."
• "He not only recovered all my data for me."
• "The laptop it's working perfect with an affordable price."
• "Yogi saved my year! My laptop fell and stopped working whilst I am in the middle of submitting my thesis, I took it to him and got it fixed in less than 24h!"
• "Yogi picked up from my place and delivered back to me within 24 hours with brand new keyboard replaced."

Cons:

• "Instead of seeking consent and approval to go ahead with work on my laptop I was told the logic board had been repaired despite having no issues with any hardware related to the logic board."
• "The quote was ridiculously high knowing what the fix would involve."
• "Originally quoted at £90, then went up to £280 as it could be a motherboard issue."
• "So while it turns on, I don't deem the laptop to be fixed in working condition as I can't use the laptop as normal."
• "The case that my laptop was stored in was lost and not returned."
• "The laptop was in an unacceptable condition. COMPLETELY SCRATCHED in every single corner or surface."
• "To be avoided. They kept my laptop for 3 weeks and then lost it."

Price and Value

Pros:

• "The very reasonable price."
• "I found the costs for repair to be very reasonable."
• "Repair price were also competitive."
• "The price was very cheap as compare to PC world."
• "All done for a fair price."
• "The price was very reasonable compared to commercial spots such as PC knowhow."
• "Definitely less than I expected to pay."

Cons:

• "The quote was ridiculously high knowing what the fix would involve."
• "Not to mention that other company I went to after, fixed it in less than a day at a lower cost."
• "Originally quoted at £90, then went up to £280 as it could be a motherboard issue."
• "He couldn't provide any evidence of this price agreement in writing or by the timing of our phone calls."
• "It turned out that for a not so new laptop spend nearly £600 to fix would be a bit much."
• "But it did take a lot longer than expected to be repaired, after collection on 18 Jan, I finally received an update with the cost and what needs to be fixed on 12 Feb."
• "Watch out of you decide not to go ahead with the service."

Communication

Pros:

• "Thank you very much for smooth communication."
• "Communication was great, he gave me daily updates on the progress of my laptop."
• "But communication throughout was very good to keep me up to date."
• "Probably the best customer service EVER! The guy, Qazz, was really friendly and professional."
• "The communication throughout was excellent as Yogi is available on whatsapp."
• "They were fairly quick to respond to my queries on WhatsApp."
• "He was always communicating with me throughout the entire process, sending me updates of what he's done and what is left to do."

Cons:

• "I did not have anything repaired in here. I just went in to have some documents scanned. I hate that my account was used to write a review I had nothing to do with and now my profile is here."
• "When I enquired what happened he just said it’s because it’s been there too long."
• "Was told inaccurate times for collection and delivery - I was informed I would be receiving my laptop the evening after but only heard back with an update 4 days later."
• "He took ages to allow me to pick up my laptop."
• "Bad communication with customer because every time I called I felt like I’m bothering, calls weren’t being answered and no update was given throughout the whole time unless I rang many times myself."
• "He ends by calling me a liar repeatedly to my face and comes across as wholly arrogant and disrespectful."
• "As he was resistant and unhelpful, I did not go ahead with the repair."