Shoreditch Repairs Mac and iPhone Specialist Reviews Summary

Speed of Service

Pros:

• "I had my laptop back within 2 hours"
• "They are super knowledgeable and patient in explaining everything in layman's term - highly recommend."
• "1.5 hours later all was resolved"
• "They were able to fix it that same day"
• "all within a 48hr turnover"
• "They emailed me straight after booking online to check they had the right battery in stock, and ordered it right away when they didn't"
• "in two days they just replaced the keyboard"

Cons:

• "The screen replacement came late & I had to revisit the shop 3 times before it was ready."
• "Finally, my laptop was returned dirty and with a service sticker attached, which was impossible to remove in the end."
• "The screen stopped working. Had to pay another £170 to get a new one with iSmash."
• "Having received no real apology or committed course of action."
• "The colour of the screen was never right anyway as apparently they didn't recalibrate the 'True Tone' function."
• "The whole process took 3 weeks with very poor communication from them."
• "Took a month to find out what was wrong with it."

Customer Service

Pros:

• "Great, friendly service."
• "They were helpful, speedy and reassuring."
• "Super friendly and knowledgeable staff."
• "Very friendly staff that is also accommodating."
• "They are responsive on the phone; they talk you through everything clearly and concisely and are very attentive"
• "Really nice and responsive and kept me informed."
• "The staff was really friendly, explaining me all the alternatives and processes possible and the different costs"

Cons:

• "Safe to say I wouldn’t advise ANYONE to use this service."
• "I must admit this has made me lose a little faith."
• "Vague and lazy customer service."
• "The keys of the keyboard were loose and clearly not original parts."
• "There was no power cable and no old disk."
• "No one would reply to my emails or answer my calls."
• "The phone and face-to-face customer service was very vague, informal and impersonal from the beginning."

Quality of Repair

Pros:

• "Offered me a brand new replacement handset (like for like) for an amazing price."
• "By far the best Mac repair store I have been to."
• "They discovered that my computer broke because of a loose internal cable, so plugged it back in and gave it straight back to me."
• "The phone now works perfectly and looks as good as new."
• "Joe was very responsive and fixed the issue straight away!!"
• "Their work is high-quality and efficient."
• "They fixed the problem on my Mac very quick."

Cons:

• "Given their tremendous record I elected to cut my losses."
• "Little did I know. Maybe I should have been a little worried about the fact that I had to tell the guy what he needed to charge me for."
• "Terrible."
• "The drive repair ended up needing a specialist's help and, to me wasn't worth the cost to retrieve data."
• "They then wanted to charge for another replacement rather than fixing their poor workmanship."
• "It was replaced with dodgy knock-off parts that barely functioned."
• "They couldn't diagnose the exact issue with my Macbook but still would insist to charge 35 pounds for diagnostics."

Value for Money

Pros:

• "Would highly recommend. Competitive prices as well."
• "£300 less than what Apple would have charged AND in a fraction of the time!"
• "I purchased a brand new iPhone 11 for my wife for a much better price than from Apple."
• "honestly such lovely service provided. one of the only few places that was able to get my macbook fixed for a reasonable price."
• "Super speedy professional service and a 3 month warranty included."
• "Great price for a professional repair, no 3 day waiting as with other Apple repair quotes."
• "In the end it worked out cheaper for me to buy a second hand Mac Book from them."

Cons:

• "Would have liked more options/choices on what hard drives I could have bought for my back up, slight overpriced I felt"
• "Rated 2 stars because you get what you pay for, but if you want expert service rather than budget repairs with cheap knock-off component avoid these people."
• "Only problem is when they can’t actually do anything with your device, you’ll still get a hefty fee for them running a diagnostic."
• "They also collected by courier and returned by courier in less than 6 hours."
• "At least £100 cheaper than apple would have done it for (I got lots of quotes)."
• "Offered me a variety of repair options for my Mac."
• "They actually opened my computer in front of me and show me all the damages and explain what could be done."