KFC Oxley - Bushbury Lane Reviews Summary

Customer Service

Pros:

• "The service is with a smile."
• "Staff treat customers with courtesy."
• "Excellent service from staff."
• "Staff friendly and service is good."
• "The girl who took my order was friendly."
• "Drive through service nice and friendly cashier 'gabrielle'."
• "Once he had finished talking to his friend he came over and greeted me politely."

Cons:

• "He had just as much attitude, no customer service AT ALL!"
• "Shouting from the staff."
• "Absolutely shocking customer services, I witnessed a staff member shouting and screaming at a young girl outside."
• "Rude Lazy Staff."
• "She certainly didn’t care about ensuring customer service was good."
• "Staff have no respect when spoken to."
• "Very rude and lazy employee."

Food Quality

Pros:

• "The food is a mixed bag...sometimes the chips are perfect."
• "Best KFC I've had in a long time."
• "I had a two-piece Variety Meal with obviously freshly cooked chicken pieces of a good size with equally fresh hot wings and a strip."
• "Food served quickly, always very hot and tastes nice."
• "All the chicken food we have...can't fault it."
• "Food was good."
• "Food was nice."

Cons:

• "The chicken from the Zinger Sandwich was black and bitter!"
• "The chips where soggy and warm."
• "The chicken fillets looked like they had been kept warm for two days dry and tough."
• "Food was cold chicken was very dry"
• "The chicken was lukewarm."
• "Fillet tower was tasteless."
• "Slow, unfriendly service. stale cob, cold chicken."

Cleanliness

Pros:

• "Nice airy, clean restaurant areas."
• "There was plenty of condiments, the place was clean."
• "Restaurant was clean and the staff friendly."
• "This is one of the cleanest stores I've been in."
• "Restaurant is usually clean. Toilets kept ok not neglected like some places."
• "Had our 9 year old grandson with us so this was his treat as well as his choice. All facilities were lovely & clean & food was good."
• "Excellent good choice, very clean and tidy very well attended to."

Cons:

• "The toilets were also dirty and they used incorrect packaging for some of their menu because they had run out of the correct ones."
• "Dirty tables."
• "Place is filthy. No one cleaned it!"
• "Restaurant Dirty - slow staff."
• "There hygeine is not good as i saw them cough next to food and touched the food right after."
• "Also seating area wasn't being cleaned as regular as it should be done."
• "The most disgusting place ever. No menus on show to see what you can have for one. Two. EVERYTHING out of stock."

Order Accuracy

Pros:

• "Went in and showed the pieces to a server who agreed they were small and replaced all 3 no quibble."
• "When this particular KFC opened the service was great second to none, I got exactly what I asked for."

Cons:

• "I guarantee my order is wrong every single time I go."
• "Absolutely disgusted with this branch KFC I ordered near enough 30quid worth of food and didn’t receive half of it!"
• "Second time on the trot they’ve got our order wrong."
• "Food and service depends on the date and time of visit, many times I have arrived home to enjoy my food to find I have items missing."
• "Never get orders correct check your food before you leave ordered 4 box meals I had the wrong burger they got the drink wrong and I paid for large but got small sides."
• "I just ordered from uber eat and didn't receive the full order."
• "We also got home to find the gravy missing from the mega box."

Management & Staffing

Pros:

• "This kfc by the science park on stafford rd, is the better kfc in Wolverhampton compared to one near penn rd."
• "Can't really complain about the restaurant, obviously it is a corporate KFC, sells everything you expect and the service was quick."

Cons:

• "Short staffed I understand ...but sort what staff you do out properly...one staff member was just bagging fries up even though there was more ppl waiting than there was staff!"
• "The staff or the manager do not understand what customer service is."
• "Very poorly managed."
• "Absolutely the worst experience I have ever had at any fast food restaurant."
• "Poor Service was let down by one member of staff who was Rude and bad attitude."
• "Serious attitude problem here, lack of care shows and 2nd visit is the last."
• "They also told us that we can complain anywhere and that they don’t care."

Facilities & Technology

Pros:

• "Always have great service here but take away drive thru queues get really long at busy times so better to order inside on the self serve machines. Plus the road gets blocked. But always have great food."
• "The self ordering touch screen was easy to use and gave you your order number on the screen."
• "Technology is available to order on screen and go to collection."
• "The ability to order your own food at the screens instead of at the till is good."

Cons:

• "Held at the drive-thru from 11:09 to 11:15 without any sign of a member of staff ready or waiting to take an order."
• "The push button for the automatic door opening for disabled people still not working for over 6 weeks."
• "Dirty self order screens with no over counter facility."
• "two touch screens not working....no sign saying they was not working."