KFC Horsham - Bishopric Reviews Summary

Service Quality

Pros:

• "Staff is very kind and fast serving."
• "Good speed of service."
• "Ordered and got served by a nice new employee who did everything perfectly."
• "Only had to wait about 10 minutes for our takeaway order on a Friday night."
• "Quick stop off for staff lunch take-away. Order was as requested, food was good as normal."
• "The food was good and the service was pretty fast."
• "Very clean and spot I'm leaving local when I'm going to get food always BC shop but in a 5 to 10 minutes they clear long queue fantastic service I love KFC thank you KFC Horsham."

Cons:

• "They mix up orders, put wrong sauces on things, have missing items."
• "Ridiculously slow service for a 5 person team."
• "Highly disorganized huge queues only 1 touchscreen order actually working."
• "Absolutely dreadful. I have been waiting well over 30 minutes after placing my order and still no sign of my food."
• "Whent there on a eat out to help out day theyTried to charge me full price for my food."
• "Staff all under extreme pressure to serve and mistakes happened."
• "No matter how many times I place an order they always seem to get it wrong and you're always waiting for your meal."

Staff Behavior

Pros:

• "Staff amazing attentive & approachable especially the big fella serving."
• "It's a pretty decent kfc with lovely staff and better tasting food."
• "One of the better KFC's, staff are friendly and dressed appropriately."

Cons:

• "Absolutely disgusting behaviour from staff."
• "Rude staff, who serve up cold chicken."
• "Staff are rude and incompetent."
• "Staff are either stupid or generally don't understand English."
• "Staff don't seem to understand the concept of fast food."
• "Manager and his staff are rude."
• "Staff are ignorant, disinterested, unapologetic and rude."

Food Quality

Pros:

• "Lovely chicken and chips as always."
• "Food is amazing very hot and delicious, happy to share with everyone."
• "Absolutely fantastic, chicken cooked to perfection, burger bang-on, chips superb literally Faultless."
• "Never ever fade that delicious taste from our tongue."
• "Chicken 🐔 is very juicy and delicious thank you kfc Horsham."
• "ALL SAID AND DONE FOOD TASTED AWSOME."
• "I frequently visit KFC and I really enjoy the food."

Cons:

• "Horrible full of yellow grease they had recoiled last night's chicken and served it up as fresh."
• "Our food was stone cold, we only live 2 minutes drive away, so it was cold when it was given to us."
• "The fry was not good, I felt the raw smell of chicken."
• "This place is disgusting, every time we go there the place is filthy."
• "The food here is very hit and miss."
• "The chicken was oily and not so hot it's should be in hot hold."
• "The food is still greasy and inedible."

Cleanliness

Pros:

• "Toilets immaculate, tables cleared, floor spotless."
• "Seating area was clean and tidy."
• "Place was clean enough. Service wasn’t too slow."

Cons:

• "Filthy restaurant, bin overflowing."
• "Countertops sticky with spilled drinks and a kitchen preparation area with food all over the floor."
• "Always filthy when you go in there."
• "The restaurant is often dirty. Food on the floor, leftover meals and packaging on the tables."
• "The dinning area is always a mess, food on the floor and bins overflowing."
• "It was a nightmare the place was dirty the tables were not clean the floor was filthy."
• "The dinning area is always a mess, food on the floor and bins overflowing."

Order Accuracy

Pros:

• "On the rare occasion you get it and it’s just right then trust me, there is nothing nicer!!!"
• "Team knows chicken better than the colonel himself as well! Fantastic restaurant."

Cons:

• "I placed an order for several items but one item wasn’t delivered."
• "Every time the good is undercooked or the order is WRONG."
• "Boneless box missing completely and only 9 pieces of chicken in the bucket."
• "Everytime I order from this KFC, they do not give you all items in the bag?"
• "Ordered a takeaway and was missing part of my meal."
• "3rd time going back for missing items, this time 6 x fries missing in a £30 family feast."
• "Every time used they get it wrong."